Student Services Generalist I - Frontline Support

University of South Alabama; Mobile (AL); On-site; USD 28,000 - 40,000; Full time

Job summary

The University of South Alabama’s One-Stop department is hiring a One-Stop Generalist I to assist students with navigating the university experience and accessing financial aid and student services. The role emphasizes delivering accurate information with a student-first mentality during office hours and events.

This position requires a high school diploma (or equivalent) and at least two years of related experience, with preference for customer service experience in higher education settings.

Qualifications

• High school diploma or equivalent is required, with two years of related experience.
• Equivalent combination of education and experience may be considered.
• Preferred qualifications include customer service in a student-focused environment.

Responsibilities

• Supports student efforts to transition to USA and reach completion goals.
• Answers questions via phone, live chat, and in person about federal financial aid, student accounts, and other services.
• Directs inquiries to other departments as applicable.
• Logs communications in the database for audit purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly with strong communication skills.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

The University of South Alabama’s One-Stop department is hiring a One-Stop Generalist I to assist students with navigating the university experience and accessing financial aid and student services. The role emphasizes delivering accurate information with a student-first mentality during office hours and events.

This position requires a high school diploma (or equivalent) and at least two years of related experience, with preference for customer service experience in higher education settings.