Student Success: One-Stop Generalist I

University of South Alabama; Mobile (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of South Alabama’s One-Stop department is hiring a One-Stop Generalist I to support students through the completion process. You will handle inquiries about financial aid, student accounts, and related services via phone, chat, and in-person visits.

The role emphasizes accurate information, quick responses, and a student-first approach, with attendance and flexible hours as required.

Qualifications

• Requires a high school diploma or equivalent and two years of related experience.
• Preference for customer service in a student-focused higher education environment or student support services.

Responsibilities

• Supports student efforts to transition to USA and achieve completion goals.
• Answers questions via phone, live chat, and in-person visits about financial aid, student accounts, and other student services.
• Directs inquiries to other departments as applicable.
• Logs communications in the database for audit purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly with strong communication skills and knowledge.
• Maintains a student-first mentality in calls and visits.
• Attends schedules and participates in after-hours events as needed.
• Provides general office support to keep the office functioning.
• Maintains regular and prompt attendance.

Skills

Customer service

Student support

Communication

Education

High school diploma

Job description

University of South Alabama’s One-Stop department is hiring a One-Stop Generalist I to support students through the completion process. You will handle inquiries about financial aid, student accounts, and related services via phone, chat, and in-person visits.

The role emphasizes accurate information, quick responses, and a student-first approach, with attendance and flexible hours as required.