Student Services Generalist

UCNJ Union College of Union County, NJ; Cranford (NJ); Presencial; USD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Tuition remission

Vacation days

Gym privileges

Summer work schedule

Descripción de la vacante

UCNJ Union College of Union County, NJ is seeking a Student Services Generalist to guide students through registration, advise on courses, and support degree completion. Based in all campuses, you will serve as a primary contact in the One Stop Operations center and coordinate communication with students and families.

The role requires a Bachelor’s degree and outstanding customer service, plus proficiency with Microsoft Office.

Formación

• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
• Must possess strong interpersonal skills to interact tactfully with students and staff.
• Quick study with ability to grasp policies and procedures quickly.
• Analytical and problem-solving abilities; initiative to resolve issues.
• Ability to collaborate with others and support retention initiatives.

Responsabilidades

• Provide direction and information to students and parents regarding admission, registration, financial aid, and student services.
• Monitor service flows in the One Stop Centers and ensure smooth processes.
• Review and process payments, tuition waivers, and account inquiries.
• Develop academic and action plans to guide students toward on-time graduation.
• Coordinate communications to student caseload via calls, texts, emails, and retention tools.
• Assist with student planning for course selection and registration; support orientations and literacy programs.

Conocimientos

Customer service

Communication

Interpersonal skills

Quick study

Analytical thinking

Problem solving

Collaboration

Tech platforms

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Join our Team and Help Transform our Community…
One Student at a Time

Job Announcement

Position Information

Position Title | Student Services Generalist

Campus | All Campuses

Department | One Stop Operations

Full-time, Part-time, Adjunct | Full Time

Exempt or Non-Exempt | Exempt

Regular,Temporary, or Grant | Regular

General Description | The Student Services Generalist is the primary contact with students seeking entry into the College. The Generalist will be responsible for guiding students through the registration process by assisting with course selection leading to degree completion. The Generalist will perform academic advising functions and engage in institutional retention initiatives.

Characteristics, Duties, and Responsibilities

• Provides direction, process overview and information to students, parents, and others regarding: the College admission process, registration, financial aid, student account functions, College programs, activities and student services. Provides referrals for the Americans with Disabilities Act and other special need.
• Monitors services and flows of traffic in the Student Development One Stop Centers.
• Responsible for the review and correct payment processing, posting of account charges and payments, processing tuition waivers, resolving account inquiries, and receiving documentation from special billing type students.
• Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed.
• Coordinate effective communication to student caseload based on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students.
• Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures.
• Assist students with student planning as it relates to course selection and registering for classes.
• Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Reads, interprets, and communicates College policies and procedures.
• Recommend improvements in department procedures. Collaborate with other staff/administrators/faculty to identify improvements needed in procedures and communication.
• Performs related duties as assigned by supervisor.

Education Requirements

• Bachelor’s degree required.

Experience

• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required

• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population.
• Must be comfortable with using multiple tech platforms to effectively assist students.

Physical Demands and Work Environment

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Salary

$53,000

Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment

Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employees must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date: 10/27/2026

Close Date:

Open Until Filled: Yes

Required Documents

• Resume/CV
• Cover Letter
• Unofficial Transcripts (official due upon hire)

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.