Communication Center Generalist

UCNJ Union College of Union County, NJ; Scotch Plains (NJ); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

20 vacation days

10 paid holidays

Ten-week summer work schedule

Gym privileges

Tuition remission for credit and non‑c

Tuition reimbursement for an approved

Job summary

UCNJ Union College of Union County, NJ in Scotch Plains is seeking a Communications Center Generalist to greet and assist prospective and current students with enrollment services, transcripts, advising, and financial aid. The role also supports events, room reservations, and campus communications.

You will handle inquiries via calls, chats, emails, and other platforms, directing to the appropriate offices and ensuring timely resolutions.

Qualifications

• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
• Proficient in communication platforms including but not limited to CRMs, Mainstay, Constant Contact, and ConexED.
• Proficient in reporting and using data to make decisions.

Responsibilities

• Manages a high volume of inbound calls to the college in a timely manner.
• Answers inbound calls and uses messaging, chats, video calls, texts and emails to assist callers.
• Directs callers to the appropriate department or self-service resources.
• De-escalates dissatisfied callers with patient assistance.
• Prepares operational summaries and basic activity reports on outreach and events.
• Supports room reservations and campus-wide event scheduling.
• Field inquiries from external organizations interested in renting facilities.

Education

Bachelor's degree

Tools

Microsoft Suite

CRMs

Mainstay

Constant Contact

ConexED

Job description

Position Information

Position Title | Communication Center Generalist

Campus | Scotch Plains

Department | Communications Center

Full-time, Part-time, Adjunct | Full Time

Exempt or Non-Exempt | Exempt

Regular,Temporary, or Grant | Regular

General Description

Under general supervision, the Communications Center Generalist serves as point of contact for the college and responds to inquiries from prospective, current and former students regarding questions including but not limited to enrollment services, placement services, transcript request, advising, and financial aid. Assists callers with problem resolution and the day-to-day operations of the College and directs callers to the appropriate department or the web site for self-service. Serves as a supporting member of the College’s events and room reservation team.

Characteristics, Duties, and Responsibilities

• Manages a high volume of inbound calls to the college in a timely manner in order to ensure a positive experience.
• Responsible for answering inbound phone calls, utilizing technology platforms that include messaging, chats, video calls, texts, and emails for the purposes of answering questions, identifying needs, clarifying information, and providing a solution if possible. If necessary, determine the department that will be best able to assist the caller/student. Examples include, but are not limited to, providing information on the admission process, academic placement testing, or transfer to student services specialist to resolve more complex issues, basic financial aid assistance or transfer to financial aid counselor to resolve more complex issues, guidance for completion of registration and payment.
• Provides accurate, satisfactory answers to callers’ queries and concerns and trouble shoots where necessary.
• Utilizes critical thinking and problem-solving skills to address and resolve callers’ issues by directing them to the appropriate department or the web site for self-service.
• De-escalates situation involving dissatisfied callers, offering patient assistance and support.
• Communicates information that will facilitate applications, placement testing, advising, financial aid and registration through answering of queries from prospective student as they proceed through the registration process.
• When necessary, assists students with Self Services, College Portal, and College E-mail instruction, tuition/fee payment instruction, transcript requests and information on internal and external scholarship opportunities.
• Participates in cross-training for all areas of student services and ensures information is accurate and current.
• Prepares operational summaries and basic activity reports on Communication Center outreach and Event reservation trends to support continuous improvement.
• Reads, interprets, and communicates College policies and procedures.
• Maintains records of students served and services provided.
• Coordinates and schedules employees for “Welcome Back” week for the fall and spring semesters.
• Supports the Director to develop and maintain a campus-wide event schedule for Public Safety, the Media Department, Facilities and our on-campus food service.
• Supports the Director and Communication Center Staff with room reservation requests.
• Field initial inquiries from external organizations interested in renting College facilities and supports the Director with event and rental requests.
• Other duties as assigned.

Education Requirements

Bachelor’s degree required.

Experience

• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
• Proficient in communication platforms including but not limited to CRMs, Mainstay, Constant Contact, and ConexED.
• Proficient in reporting and using data to make decisions.

Competencies and Skills Required

• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student service that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population

Physical Demands and Work Environment

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Salary

$53,000-$$56,000

Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

Benefits

• Medical, Dental and Vision Benefits
• 20 vacation days
• 10 paid holidays
• Ten-week summer work schedule (college closes on Fridays)
• Gym privileges
• Tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ
• Tuition reimbursement for an approved degree program at an accredited college or university

Terms of Employment

• Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required.
• Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college.
• Flexible hours are required throughout the year, especially at peak times.
• Position may be required to work at any campus at any time.
• Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date | 06/10/2026

Close Date |

Open Until Filled | Yes

Supplemental Questions

1. * How did you hear about this employment opportunity?
   • Public Job Posting on UCC.edu
   • Internal Job Posting (Paper Posting)
   • Personal Referral
   • Agency Referral
   • Print Advertisement/Publication (IE: Sunday Star Ledger)
   • Linked-in
   • Facebook
   • NJ.com
   • HigherEdJobs.com
   • HERC.org
   • Other Website Not Listed
   • Other Source Not Listed
2. * If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put “N/A” in the answer field.
   (Open Ended Question)
3. * If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field.
   (Open Ended Question)
4. * Describe a situation when you tried to solve a problem with ideas and methods that had not been tried before. What was the result?
   (Open Ended Question)
5. * Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial?
   (Open Ended Question)
6. * How do you decide which tasks take priority when organizing a complete project?
   (Open Ended Question)
7. * Do you have a valid New Jersey Drivers License?
   • Yes
   • No
8. * Effective September 1, 2011, the “New Jersey First Act” contains new residency requirements for most public officers and employees. Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey?
   • Yes
   • No

Optional & Required Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. Unofficial Transcripts (official due upon hire)