Student Services Generalist

Union County College; Cranford (NJ); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

20 vacation days

10 paid holidays

Ten-week summer schedule (Fridays off)

Gym privileges

Tuition remission

Tuition reimbursement

Job summary

Union County College is seeking a Student Services Generalist to join the One Stop Operations team across all campuses. The role supports admissions, registration, financial aid, student accounts, and programs, while guiding students and parents through policies and procedures.

Strong customer service and communication skills are essential to assist diverse student populations. The position offers multiple contract types, competitive salary, and comprehensive benefits.

Qualifications

• Bachelor’s degree required.
• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Provides direction, information, and referrals regarding admissions, registration, financial aid, student accounts, programs and services.
• Monitors services and traffic in the One Stop Centers.
• Reviews and processes payments, tuition waivers, and resolves account inquiries.
• Develops academic/individual action plans to guide students toward on-time graduation; supports retention programs.
• Communicates with students via phone, text, email, and retention platforms.
• Collaborates with academic divisions on catalog updates and policies.
• Assists with course planning, orientation, and financial literacy programs.
• Reads and communicates college policies; proposes procedural improvements.
• Performs other duties as assigned.

Skills

Customer service

Communication

Diversity experience

Analytical thinking

Initiative

Collaboration

Tech platforms

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Join our Team and Help Transform our Community…

Student Services Generalist

Below you will find the job description for the position including the requirements and any additional documentation and questions you should review before applying for the opening.

Job Announcement

Position Title: Student Services Generalist

Campus: All Campuses

Department: One Stop Operations

Contract: Full-time, Part-time, Adjunct

Salary: $53,000

Full time Exempt or Non-Exempt Exempt Regular,Temporary, or Grant Regular

Characteristics, Duties, and Responsibilities

• Provides direction, process overview and information to students, parents, and others regarding: the College admission process, registration, financial aid, student account functions, College programs, activities and student services. Provides referrals for the Americans with Disabilities Act and other special need.
• Monitors services and flows of traffic in the Student Development One Stop Centers.
• Responsible for the review and correct payment processing, posting of account charges and payments, processing tuition waivers, resolving account inquiries, and receiving documentation from special billing type students.
• Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed.
• Coordinate effective communication to student caseload based on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students.
• Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures.
• Assist students with student planning as it relates to course selection and registering for classes.
• Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Reads, interprets, and communicates College policies and procedures.
• Recommend improvements in department procedures. Collaborate with other staff/administrators/faculty to identify improvements needed in procedures and communication.
• Performs related duties as assigned by supervisor.

Education Requirements

Bachelor’s degree required.

Experience

• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required

• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population.
• Must be comfortable with using multiple tech platforms to effectively assist students.

Physical Demands and Work Environment

This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Terms of Employment

Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employees must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date 10/27/2026 Close Date Open Until Filled Yes

Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO / AAP Employer/Protected Veteran/Disabled

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.