Student Services Generalist

Virginia Tech; Blacksburg (VA); On-site; USD 36,972 - 39,000; Full time

Job summary

Virginia Tech is seeking a Student Services Generalist to support the Graduate School within the SSSP team. The role focuses on customer service for students, faculty, staff, and guests, answering inquiries, referrals, and email communication.

You will also create content for digital signage, and assist with events from planning through execution, reporting to the Director of Student Services.

Qualifications

• Bachelor’s degree or equivalent level of experience.
• Proven ability to quickly learn and communicate policies and procedures.
• Excellent communication, customer service, and interpersonal skills.
• Proficiency in Microsoft Office Suite, PowerPoint, and Outlook.

Responsibilities

• Serve as a hospitable front desk staff member for the Graduate School and connect visitors with resources as needed.
• Respond to email inquiries and provide accurate information to students, faculty, staff and guests.
• Create and update content for digital signage screens in the GLC.
• Assist with events from concept to completion.

Skills

Communication

Customer service

Interpersonal skills

Microsoft Office

PowerPoint

Outlook

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Job Description

The Student Services Generalist is a member of the Student Services and Strategic Partnerships (SSSP) team. Responsibilities include having a broad understanding of Graduate School and GLC policies, services and amenities; providing excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed; responding to email inquiries; creating content for and updating the digital signage screens in the GLC; assisting with events from concept to completion.

Reporting directly to the Director of Student Services, this individual serves as a hospitable front desk staff member who routinely interacts with a diverse population of students, department personnel, faculty, and others on behalf of the Graduate School to answer their questions and to connect them with resources.

Required Qualifications

Bachelor’s degree or equivalent level of experience/training; proven ability to quickly learn and communicate policies and procedures; excellent communication, customer service, and interpersonal skills; proven ability in handling confidential information; proven ability to cultivate positive working relationships, foster teamwork, and support collaboration; proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, and Outlook.

Preferred Qualifications

Preference given for experience working with graduate students or non-traditional students; familiarity with Virginia Tech resources, policies and procedures; experience responding to customer inquiries via phone, email and in-person.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$23.70/hour

Hours per week

30

Review Date

August 10

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Amanda Pettigrewat [e-mail] during regular business hours at least 10 business days prior to the event.