Assistant Director for Client Services

Virginia Tech; Blacksburg (VA); On-site; USD 54,900 - 67,100; Full time

Job summary

A leading educational institution in Virginia seeks a candidate to manage federal financial aid programs. Responsibilities include analyzing complex financial information and mentoring staff in a busy environment. Ideal candidates will have a Bachelor's degree, strong leadership skills, extensive customer service experience, and proficiency with relevant tools. A Master's degree is preferred, with a salary budget set at $61,000. Applications are welcome until October 20, 2025.

Qualifications

• Must have a Bachelor’s degree with experience equivalent to an advanced degree.
• Extensive experience with federal financial aid programs required.
• Proficiency with office productivity tools, word processing, and database systems expected.

Responsibilities

• Analyze, interpret, and communicate complex financial information effectively.
• Mentor and hold staff accountable in a high-volume environment.
• Manage multiple priorities and meet tight deadlines.

Skills

Leadership and supervisory ability

Customer service experience

Analytical skills

Exceptional communication

Interpersonal skills

Education

Bachelor's degree

Master's degree in higher education, business, or public administration

Tools

Banner

Job description

Required Qualifications

Bachelor’s degree with progressively responsible training or experience equivalent to an advanced degree is required.

The successful candidate will demonstrate proven leadership and supervisory ability, with the skills to inspire, mentor, and hold staff accountable in a complex, high-volume environment where accuracy and compliance are critical.

Extensive customer service experience and a strong record of managing sensitive, high-impact interactions are essential.

Candidates must also have substantial experience with federal financial aid programs and a thorough understanding of applicable federal, state, and institutional regulations.

This role requires expertise in analyzing, interpreting, and clearly communicating complex financial information and calculations to diverse audiences.

Proficiency with office productivity tools, word processing, and database systems is expected, along with the ability to leverage technology to improve efficiency and service delivery.

The ideal candidate will bring strong analytical and decision-making skills, with the judgment to interpret policies, make sound decisions, and apply discretion when granting exceptions.

The position also demands the ability to manage multiple priorities, meet tight deadlines, and lead effectively under pressure in a fast-paced environment.

Exceptional communication, interpersonal, and problem-solving skills are required, along with a demonstrated commitment to collaboration, innovation, and continuous improvement.

Preferred Qualifications

Master's degree in higher education, business, or public administration.

Experience with Banner.

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Salary commensurate with experience, a budget max of $61,000

40+

Review Date

October 20, 2025 or until filled

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land‑grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Devin Henry at [e-mail] during regular business hours at least 10 business days prior to the event.