Financial Aid Clerk II — Front Desk & Data Entry

Monroe Community College; City of Rochester (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Monroe Community College seeks an experienced Clerk II to provide front-line financial aid support. The role handles inquiries, assists students and families through the financial aid process, and maintains confidential student records.

The position requires independent judgment in a fast-paced office and includes occasional evenings or Saturdays. The Clerk II works at the Financial Aid Office, collaborates with a team, and processes financial aid forms while adhering to college procedures and

Qualifications

• Experience in customer service and handling inquiries.
• Proficiency with word processing and data entry.
• Familiarity with office software and database systems.

Responsibilities

• Provide customer service and answer inquiries via phone, email, and in person.
• Greet visitors at the Financial Aid Front Desk and assist walk-ins.
• Input data and prepare information using technology and software systems.

Skills

Customer service

Data entry

Word processing

Database management

Office software

Education

High school diploma or GED

Associate degree or 60 college credits

Secretarial experience

Job description

Monroe Community College seeks an experienced Clerk II to provide front-line financial aid support. The role handles inquiries, assists students and families through the financial aid process, and maintains confidential student records.

The position requires independent judgment in a fast-paced office and includes occasional evenings or Saturdays. The Clerk II works at the Financial Aid Office, collaborates with a team, and processes financial aid forms while adhering to college procedures and