Student Services Front Desk Coordinator

Wallace Community College; Dothan (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Wallace Community College in Dothan is seeking a Secretary/Receptionist to facilitate campus communications and provide information to students and the public across admissions, advising, financial aid, and other student-service areas.

Responsibilities include greeting visitors, handling calls and inquiries, maintaining records, scheduling and guiding campus tours, and assisting in various departments. The role requires a high school diploma and at least one year of office experience.

Qualifications

• High school diploma or GED is required.
• At least one year of full-time work experience in an office, customer-service, clerical, secretarial, or administrative-support role is required.
• Ability to work nonstandard and extended hours is required.
• Previous secretarial or receptionist experience is preferred.

Responsibilities

• Greet students, prospective students, families, employees, and visitors promptly and courteously and determine the nature of each request.
• Answer telephone calls, respond to routine email and in-person inquiries, take accurate messages, and route individuals to the appropriate office or employee.
• Provide general information regarding College services, published procedures, forms, office hours, deadlines, and points of contact.
• Assist individuals with locating and completing routine forms, accessing approved online resources, and understanding the next procedural step.
• Assist in scheduling and confirming appointments; maintain calendars, sign-in records, waiting lists, and visitor information; and notify staff of student arrivals or schedule changes.
• Assist in scheduling and confirming campus tours.
• Refer to appropriate staff inquiries requiring professional judgment or higher authority.
• Maintain an orderly reception area and ensure current forms and materials are available.

Education

High School Diploma or GED

Job description

Wallace Community College in Dothan is seeking a Secretary/Receptionist to facilitate campus communications and provide information to students and the public across admissions, advising, financial aid, and other student-service areas.

Responsibilities include greeting visitors, handling calls and inquiries, maintaining records, scheduling and guiding campus tours, and assisting in various departments. The role requires a high school diploma and at least one year of office experience.