Student Services Front Desk Associate

Southern State Community College; Hillsboro (OH); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Southern State Community College is seeking a part-time Advising Center Associate at Central Campus. The role welcomes visitors, answers routine questions, and routes inquiries within Academic Affairs, without delivering advising or policy decisions.

The position emphasizes front-desk service, basic clerical tasks, and collaboration with advisers under a non-exempt, part-time schedule.

Qualifikationen

• High school diploma or equivalent and 1+ year of customer-service experience.
• Experience with front-desk tasks and basic office duties.
• Knowledge of FERPA and confidentiality recommended.

Aufgaben

• Provides welcoming front-desk service and routine information about advising and College services.
• Explains appointment procedures, notifies advisers, and forwards requests.
• Identifies adviser and facilitates referrals.
• Monitors shared advising email and voicemail; responds to routine inquiries.
• Performs limited SIS lookups to assist and route inquiries.
• Notifies high school counselor for Early Alert and directs questions to the adviser.
• Protects confidential student data per FERPA.
• Maintains front-desk area and provides clerical support.
• Works fixed daytime schedule and provides reliable coverage.
• Other duties as assigned.
• Provides advising representation in college meetings, seminars, and workshops.

Kenntnisse

Customer service

Communication

Attention to detail

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Student Information System

Office software (Word, Excel, Outlook)

Jobbeschreibung

Southern State Community College is seeking a part-time Advising Center Associate at Central Campus. The role welcomes visitors, answers routine questions, and routes inquiries within Academic Affairs, without delivering advising or policy decisions.

The position emphasizes front-desk service, basic clerical tasks, and collaboration with advisers under a non-exempt, part-time schedule.