Student Services Coordinator - Financial Aid & Billing

Drexel University; Philadelphia (Philadelphia County); Hybrid; USD 51,445,000 - 83,273,000; Full time

Job summary

Drexel University seeks a Coordinator to serve as the frontline contact for prospective and current students and families in financial aid, billing, registration, and student records, delivering excellent customer service and guiding students through university policies.

This hybrid position requires in-person work 3 days per week, with opportunities to engage across Drexel Central, Financial Aid, Bursar, and the Registrar to resolve complex inquiries.

Qualifications

• Associate's degree or equivalent combination of education and work experience.
• 1 year of experience in higher education administration, sales, marketing, tele-counseling, or hospitality.
• Ability to work evenings and weekends as needed.
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-point-of-contact counseling for prospective and current students and families in financial aid, billing, registration, and student records.
• Answer calls, research and respond to email incidents, and meet face-to-face with students.
• Deliver outstanding customer service and guide students to appropriate solutions.
• Maintain understanding of university policies and explain them clearly to students.
• Meet daily/weekly quality assurance goals for inquiries and information accuracy.

Skills

Evenings/weekends flexibility

Excellent communication

Problem solving

Computer proficiency

Education

Associate's Degree

Tools

Banner

Microsoft Office (Excel)

Job description

Drexel University seeks a Coordinator to serve as the frontline contact for prospective and current students and families in financial aid, billing, registration, and student records, delivering excellent customer service and guiding students through university policies.

This hybrid position requires in-person work 3 days per week, with opportunities to engage across Drexel Central, Financial Aid, Bursar, and the Registrar to resolve complex inquiries.