Financial Aid Counselor

Drexel University; Philadelphia (Philadelphia County); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Tuition remission

Flexible work options

PTO and holidays

Job summary

Drexel University in Philadelphia seeks a Financial Aid Counselor to manage federal, state, and institutional aid programs, ensuring compliance with Title IV and university policies. The role emphasizes excellent customer service to students and families and collaboration with campus offices.

Hybrid position; three days per week on Drexel's Elkins Park campus, with remote options for other days. Competitive benefits include tuition assistance and flexible work arrangements.

Qualifications

• Bachelor's degree or the equivalent combination of education and work experience.
• Minimum of 1 year of financial aid or related higher education experience.
• Ability to work some evenings and weekends during the year.
• Excellent verbal and written communication skills.
• Ability to work with a variety of students and families.

Responsibilities

• Learn and comply with current regulations for all federal, state, and university financial aid programs.
• Support daily operations centered around the processing of financial aid programs.
• Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone.
• Participate in internal office committees as determined by the FA Management.
• Act as liaison with various university offices as appropriate.
• Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office.
• Review/Prepare financial aid correspondence in all venues when necessary.
• Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements.
• Understand and adhere to Drexel University’s compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy.
• Other duties as assigned

Skills

Excellent verbal and written沟通 skills

Education

Bachelor's degree or equivalent

Tools

Banner/Ellucian SIS

COD

NSLDS

PHEAA

Job description

Located in the heart of Philadelphia, Drexel University is a comprehensive, global, R1-level research institution with a unique model of experiential learning that combines academic rigor with one of the nation's premier cooperative education programs . Drexel was founded in 1891 to provide educational opportunities for people of all backgrounds. Today, we continue to prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change. Learn more about Drexel and our shared values .

Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. Drexel also participates in a tuition exchange program for dependents with other higher education institutions. For more information on our extensive benefit offerings, please review Drexel's Benefits Brochure .

• Enrollment Management and Student Success 1

• Drexel University 1

Job no: 507078

Work type: Full-Time

Location: Hybrid/Flexible Work Arrangement

Categories: Drexel University, Enrollment Management and Student Success

Job Summary

The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the University’s aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursar’s, etc. The position requires the ability to help triage difficult student situations on the university’s behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases.

This is a hybrid position, working 3 days a week in person from Drexel's Elkins Park campus.

Essential Functions

• Learn and comply with current regulations for all federal, state, and university financial aid programs.
• Support daily operations centered around the processing of financial aid programs.
• Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone.
• Participate in internal office committees as determined by the FA Management.
• Act as liaison with various university offices as appropriate.
• Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office.
• Review/Prepare financial aid correspondence in all venues when necessary.
• Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements.
• Understand and adhere to Drexel University’s compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy.
• Other duties as assigned

Required Qualifications

• Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of 1 year of financial aid or related higher education experience.
• Ability to work some evenings and weekends during the year.
• Excellent verbal and written communication skills.
• Ability to work witha variety of students and families.

Preferred Qualifications

• Working knowledge of financial aid systems.
• Experience with Banner/Ellucian SIS, COD, NSLDS and PHEAA.

Location

• Hybrid/Flexible Work Arrangement

Additional Information

This position is classified as Exempt, grade J. Compensation for this grade ranges from $52,360 - $78,530 per year. Please note that the offered rate for thisposition will vary based on thesuccessful candidate’s qualifications and experience, department budget, and an internal equity review.

Background investigations are required for all new hires as a condition of employment, after the joboffer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act (Clery Act) publishes the DrexelUniversity Security & Fire Safety Annual Report for current and prospective studentsand employees. This report contains important safety information and crime statistics for the previousthree years. These statistics pertain to reported crimes that have occurred on campus, in certainnon-campus buildings or properties that are owned or controlled by Drexel University, and on publicproperty within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office,215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can beobtained by visiting their website.

#LI-Hybrid

Advertised: Aug 19 2026 Eastern Daylight Time
Applications close: Sep 19 2026 Eastern Daylight Time

Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals fromdiverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectfulenvironment enriches the University community and the educational and employment experience of itsmembers. The University prohibits discrimination against individuals on the basis of race, color,national origin, religion, sex, sexual orientation, disability, age, status as a veteran or specialdisabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or relatedmedical conditions and any other prohibited characteristic. Please visit our Policies page to view allUniversity policies related to Human Resources and News and Announcements for workplace postings.