Global Student & Scholar Support Specialist

Drexel University; Philadelphia (Philadelphia County); On-site; USD 54,105,000 - 81,176,000; Full time

Job summary

Drexel University in Philadelphia, PA, seeks an International Student & Scholar Coordinator to oversee front-desk operations, provide Tier-1 immigration support, and deliver excellent customer service in person. This role requires managing SEVIS/ISSM records, serving as a DSO/ARO, and coordinating orientation and programs for international students and scholars.

The position is in-person with responsibilities spanning document handling, email triage, calendar management, and collaboration with

Qualifications

• Minimum of a HS Diploma or GED and 3 years of administrative/clerical experience.
• Willingness to work with people of varying English proficiency.
• Excellent multi-tasking and organizational skills in a fast-paced office.
• Ability to maintain confidentiality at all times.
• Proficiency with computer software applications (MS Office & databases).
• Must be a U.S. citizen or lawful permanent resident to serve as DSO/ARO.

Responsibilities

• Greet visitors, answer calls, and assist students, scholars, and visitors.
• Provide professional customer service as a core duty.
• Oversee front desk and shipping/pick-up of documents.
• Print and generate documents for pick-up and shipment as needed.
• Manage ISSS email and triage inquiries.
• Serve as DSO for F-1 and ARO for J-1 programs.
• Issue I-20s and DS-2019s using SEVIS/ISSM.
• Answer immigration questions and provide letter requests.
• Assist Executive Director and support special projects.
• Maintain staff calendars and schedule meetings.
• Provide administrative support such as correspondence, reports, filing, and purchasing.
• Manage intake/case tracking for student/scholar applications.
• Support orientation programs for new students and scholars.
• Maintain office equipment and supplies; keep a neat environment.
• Hire and oversee student workers.
• Support ISSS strategy and operations to enhance service delivery.
• Perform other duties to welcome and support Drexel's international community.

Skills

Customer service

Administrative support

MS Office

Data entry

DSO/ARO familiarity

Education

HS Diploma or GED

Bachelor's Degree (preferred)

Tools

SEVIS

Ellucian ISSM

Microsoft Office

Database management

Job description

Drexel University in Philadelphia, PA, seeks an International Student & Scholar Coordinator to oversee front-desk operations, provide Tier-1 immigration support, and deliver excellent customer service in person. This role requires managing SEVIS/ISSM records, serving as a DSO/ARO, and coordinating orientation and programs for international students and scholars.

The position is in-person with responsibilities spanning document handling, email triage, calendar management, and collaboration with