Student Services Coordinator

Umpqua Community College; Roseburg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Umpqua Community College seeks a Student Services Coordinator for the Woolley Center and ABS program. You will greet students, answer questions, and guide them to resources while handling records, schedules, and testing coordination.

The role involves front desk duties, documentation, and collaboration with staff to support enrollment, GED testing, and program services for a diverse student population.

Qualifications

• Proven ability to manage student records and class schedules.
• Strong written and verbal communication abilities.
• Experience using Banner or similar SIS is a plus.

Responsibilities

• Create student records in Banner SIS and assign Banner IDs.
• Maintain confidential student files and organize records.
• Process student enrollment and report attendance.

Skills

Communication skills

MS Office

Organizational skills

Independent

Diversity awareness

Education

Bachelor's degree in education, communications, or related field

Associate’s degree and equivalent experience

Tools

Banner SIS

Job description

Be the person who helps make the Woolley Center feel like a place where everyone belongs.

Umpqua Community College is looking for a Student Services Coordinator to serve as the friendly, knowledgeable front door of our Woolley Center and Adult Basic Skills program.

You’ll be one of the first people students turn to—with questions about enrollment, classes, schedules, GED testing, college programs, and what comes next. From creating student records and coordinating GED testing to greeting visitors, solving day-to-day problems, and connecting students with the right resources, no two days will look exactly the same.

This is a great fit for someone who enjoys working with people, keeps details organized, and can move comfortably between a busy front desk, student records, technology, and program support.

If you’re the kind of person who likes helping people find answers—and making sure the details get done right—we’d love to meet you.

Enrollment & Student Records

• Create student records in the Banner Student Information System, ensure contact information and details are current and correct, and assign students Banner ID numbers.
• Establish student files and keep files confidential, updated, and organized.
• Process student enrollment.
• Collect and report attendance.

Program Support

• Create, post, and maintain class and instructor schedules.
• Post notices and communicate when classes are cancelled.
• Respond to student requests for approval signatures, passes, information regarding schedules and procedures, password resets, and program information.
• Submit IT, Facilities, and photocopier support requests.
• Maintain the copier supplies including toner and paper.

GED Testing

• Maintain Pearson Test Administrator certification.
• Register students for all GED testing.
• Admit students and monitor GED testing.
• Submit case reports during irregular operations or closures.
• Assist students and instructors in scheduling GED testing at the UCC Testing Center.

Front Desk and Student Contact

• Serve as the primary point of contact for the Woolley Center, greeting visitors and responding to inquiries in person, by phone, and by email.
• Provide accurate information regarding programs, classes, schedules, services, and events.
• Connect students with appropriate internal and community resources.

Incidental Functions

• Assist in the hiring and ongoing support of faculty and staff in the program.
• Attend staff meetings and trainings at the Woolley Center and UCC campus.
• Assist in coordination of the ABS program and work closely with other staff to accomplish program goals and objectives.
• Perform other duties as assigned by the Director.

KNOWLEDGE, SKILLS AND ABILITIES

• Familiarity with spreadsheets, databases, and Microsoft 365 applications
• Possess good organizational and data management skills
• Self-directed and work independently
• Able to communicate effectively with UCC and WCJC staff through written and oral communication
• Able to work with alternative education students from diverse backgrounds

Required

• Bachelor's degree in education, communications, or another related field; or associate’s degree and equivalent experience
• Excellent oral and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Excellent computer skills (MS Word, Excel, email, Internet, etc.)

Preferred

• Two years of office management or similar experience

VETERAN'S PREFERENCE STATEMENT:

Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

Required Documentation:

• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.

Resources:

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

STATEMENT OF EQUAL OPPORTUNITY:

UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws. Employment with Umpqua Community College is contingent upon background check approval.