Student Services Generalist

Umpqua Community College; Roseburg (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Umpqua Community College is seeking a Student Services Generalist to be the friendly first point of contact for prospective and current students. This role provides administrative and technical support across the student services experience, helping navigate admissions, registration, student records, transcripts, and college resources.

You will maintain accurate, confidential information, troubleshoot issues with the student information system, and assist in graduation events and department

Qualifications

• Associate degree or equivalent education and work experience.
• 1–3 years of customer service experience.
• 1–3 years of experience in an office setting.
• Proficient with Microsoft Office (Word, Excel, Outlook), keyboarding, and data entry.

Responsibilities

• Provide friendly, professional assistance to students in person, by phone, and email.
• Process admissions applications, registrations, student records, and related transactions.
• Enter, update, and maintain accurate information in student information systems.
• Process transcripts from multiple portals to support articulation and academic advising.
• Troubleshoot database, software, and portal issues and coordinate with IT when needed.
• Protect confidential student information and maintain compliance with FERPA.
• Support graduation, commencement, special events, committees, and department projects.
• Develop and maintain process guides and training materials and help train staff and student workers.
• Cross-train with colleagues to provide consistent student service and department coverage.

Skills

Microsoft Office

Data entry

Customer service

Communication skills

FERPA knowledge

Confidentiality

Education

Associate degree or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Student Information System (SIS)

Job description

Student Services Generalist

Full-Time Classified

Make a difference from their first question to their first day of class.

Umpqua Community College is seeking a Student Services Generalist to join our student-focused team. This position serves as a welcoming first point of contact for prospective and current students while providing administrative and technical support across the student services experience.

You’ll help students navigate admissions, registration, student records, transcripts, and college resources—while keeping information accurate, confidential, and moving smoothly behind the scenes.

If you’re a customer service professional who enjoys problem-solving, technology, and helping people, this is an opportunity to make a meaningful impact in higher education.

• Provide friendly, professional assistance to students in person, by phone, and email.
• Process admissions applications, registrations, student records, and related transactions.
• Assign Student IDs and provide new students with important next-step information.
• Track student interactions from inquiry through registration and communicate admission decisions.
• Enter, update, and maintain accurate information in student information systems and electronic files.
• Process transcripts from multiple portals to support articulation and academic advising.
• Troubleshoot database, software, and portal issues and coordinate with IT when needed.
• Protect confidential student information and maintain compliance with FERPA.
• Support graduation, commencement, special events, committees, and department projects.
• Develop and maintain process guides and training materials and help train staff and student workers.
• Cross-train with colleagues to provide consistent student service and department coverage.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of Microsoft software products and Windows environment.
• Knowledge of email, internet, and network fundamentals and operations.
• Ability to learn new software programs.
• Ability to maintain confidentiality and follow FERPA requirements.
• Ability to troubleshoot simulation and skills problems (after proper training is received).
• Ability to work with and assist people from a wide range of backgrounds.
• Excellent listening, oral, and written communication skills.
• Positive, professional, and energetic manner.
• Ability to remain flexible in a fast-paced environment.

Required

• Associate degree or equivalent education and work experience.
• One (1) to three (3) years of experience in customer service or student services.
• One (1) to three (3) years of experience in an office setting.
• Must be competent in the use of computer programs such as Microsoft Office (specifically Word, Excel, Outlook), keyboarding, data entry

Preferred

• Bachelor’s degree
• Previous experience in higher education.

Resources:

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

STATEMENT OF EQUAL OPPORTUNITY:

UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.

Employment with Umpqua Community College is contingent upon background check approval.