Student Services Specialist

Umpqua Community College; Roseburg (OR); On-site; USD 44,000 - 62,000; Full time

Job summary

Umpqua Community College seeks a Student Services Specialist to help students access funding, resources, and opportunities that support their educational goals. You'll identify funding eligibility, provide career and college coaching, build mentoring relationships, and connect students with campus and community resources to keep them moving forward.

This relationship-driven role emphasizes outreach, data accuracy, and collaboration with campus partners to remove barriers and guide students

Qualifications

• Associate degree or equivalent combination of education and relevant work experience.
• Knowledge of grant tracking, reporting, and accounting.
• Proficiency with spreadsheets, word processing, databases, and presentations.
• Experience developing and presenting seminars, workshops, or trainings.
• Experience working with students and mentoring relationships.
• Experience with diverse social, economic, academic, and cultural backgrounds.
• Valid driver’s license and eligibility for UCC vehicle insurance.

Responsibilities

• Identify students who may qualify for available funding and assess eligibility.
• Monitor student progress and intervene to support successful outcomes.
• Help students access funding and other resources to reduce barriers to education.
• Provide individualized career and college coaching, mentoring, and support.
• Assess student needs and connect with internal and external resources.
• Coordinate with campus staff to support student services.
• Maintain accurate records of student contacts, services, progress, and outcomes.
• Prepare required student data and program reports.
• Deliver presentations, workshops, and outreach related to resources and funding.

Skills

Grant tracking & reporting

Microsoft Office

Learn UCC programs

Diversity & inclusion

Communication skills

Workshop facilitation

Organizational skills

Independent work

Records confidentiality

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Databases & spreadsheets

Job description

Student Services Specialist

Classified Full-Time

Help students find the resources they need to succeed!

At Umpqua Community College, we know that sometimes the biggest barrier to reaching a student's goal isn't motivation-it's knowing where to find the right support.

We're looking for a Student Services Specialist who can help students navigate those barriers and connect them with funding, resources, and opportunities that keep them moving forward. You'll work directly with students to identify available funding, provide career and college coaching, build mentoring relationships, and connect students with campus and community resources.

This is a relationship-driven position. You'll have the opportunity to get to know students, understand what's standing in their way, and help connect the dots between their goals and the resources available to them.

Come be part of a team that helps students get from "I don't know how" to "I did it!"

EXAMPLES OF DUTIES

Grants & Funding

• Connect eligible students with available funding through SOWIB and other assigned funding sources.
• Develop and maintain required grant paperwork, tracking systems, student files, and documentation.
• Prepare and submit required reports accurately and by established deadlines.
• Monitor grant requirements, including SOWIB/WIOA/ETPL requirements and updates.
• Coordinate regularly with state agencies, grant partners, and workforce organizations; attend required meetings.
• Monitor grant-related expenditures and assist with budget tracking.
• Develop collaborative relationships with academic programs, Student Services departments, community organizations, and other partners.
• Conduct outreach and recruitment at campus and community events to promote available funding opportunities.
• Regularly review the ETPL list to ensure UCC awards are offered appropriately.
• Serve on the Student Services Funding for Students Task Force.
• Maintain accurate computerized data files and prepare summaries and reports as needed.
• Schedule meetings and gather information needed to support assigned programs.

Student Support & Case Coordination

• Identify students who may qualify for available funding and assess eligibility based on program requirements.
• Monitor student progress and intervene when appropriate to support successful outcomes.
• Help students access funding and other resources that reduce barriers to education.
• Provide individualized career and college coaching, mentoring, and support.
• Assess student needs and connect students with appropriate internal and external resources.
• Work with campus staff and departments to coordinate student support.
• Maintain accurate records of student contacts, services, progress, and outcomes in designated databases and spreadsheets.
• Maintain student records and documentation in accordance with UCC and grant requirements.
• Prepare required student data and program reports.
• Provide presentations, workshops, and outreach related to available resources and funding opportunities.

General Support

• Answer phones and assist with general Student Services activities as needed.
• Support a clean, healthy, and professional work environment.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of grant tracking, accounting, compliance, and reporting.
• Knowledge of Microsoft Office and computer applications used for word processing, spreadsheets, databases, and presentations.
• Ability to learn UCC programs, departments, and community resources.
• Ability to develop working knowledge of local, state, and federal education, workforce, and support programs.
• Ability to work effectively with individuals from diverse social, economic, academic, and cultural backgrounds.
• Strong listening, verbal, written, and presentation skills.
• Ability to build trusting relationships with students and motivate them toward their educational and career goals.
• Ability to develop and present workshops, seminars, and training materials.
• Strong organizational skills and attention to detail.
• Ability to work independently, set priorities, meet deadlines, and follow tasks through completion.
• Ability to maintain accurate and confidential student records.
• Ability to use sound judgment when assessing student needs and making referrals.

QUALIFICATIONS

Required Qualifications

• Associate degree or equivalent combination of education and relevant work experience.
• Demonstrated knowledge of grant tracking, reporting, and accounting.
• Proficiency with spreadsheet, word processing, database, or similar software.
• Experience developing and presenting seminars, workshops, or trainings.
• Experience working with students and developing effective mentoring relationships.
• Demonstrated experience working with individuals from diverse social, economic, academic, and cultural backgrounds.
• Valid driver's license and maintain eligibility for coverage under UCC's vehicle insurance policy.
• Willingness and ability to provide personal transportation for work-related activities.

Preferred Qualifications

• Bachelor's degree in a related field.
• Experience working in higher education or student services.
• Experience working with unemployed or under-employed individuals, low-income populations, veterans, re-entry populations, individuals with disabilities, dislocated workers, English Language Learners, GED students, immigrants, or first-generation college students.
• Experience in case management, crisis intervention, employment services, recruitment, workforce training, social work, or a related field.
• Experience working with workforce systems, programs, and community resources.

Application Deadline:

Open until filled. Applications will be reviewed as received.

VETERAN'S PREFERENCE STATEMENT:

Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

Required Documentation:

Applicants claiming veteran's presence must submit one of the following:

• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.

Resources:

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

STATEMENT OF EQUAL OPPORTUNITY:

UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.

Employment with Umpqua Community College is contingent upon background check approval.