Student Services Coordinator

North Orange County Community College District; Fullerton (CA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Join a dynamic team at North Orange County Community College District as a Student Services Coordinator, where you'll lead vital outreach efforts and coordinate educational programs. Your role is crucial in providing students with resources to enhance their learning experience in a diverse and inclusive environment. The position offers opportunities for growth within a supportive community dedicated to educational success.

Benefits

100% employee medical premium coverage

Fringe allowance for discretionary use

Voluntary Flexible Spending Account

20 paid holidays + paid vacation

Professional growth opportunities up to $3,500 annually

Qualifications

• Three years of professional experience in customer service and program coordination.
• Experience establishing community partnerships.
• Bilingual with knowledge in diverse groups.

Responsibilities

• Coordinate daily events and ensure efficient operations.
• Develop outreach services and communicate with community organizations.
• Prepare and monitor program budgets and compliance.

Skills

Customer Service

Program Coordination

Project Management

Communication

Education

Bachelor’s degree from an accredited institution

60 semester units and five years of experience

Job description

Please see Special Instructions for more details.

SPECIAL INSTRUCTIONS SUMMARY

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This position is grant funded and exists based on the availability of funds. Employment is contingent upon the continuous availability of funds.
This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling [phone] at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.

Department

Department NOCE-AC English as a Second Language

Percentage of Employment

Percentage of Employment 100%

Months of Employment

Months of Employment 12 Months Per Year

Work Schedule

Work Schedule Monday- Friday, 9:00 AM - 6:00 PM, (Schedule and shift are subject to change in accordance with department needs.)

About Us:

ABOUT US

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.

North Orange Continuing Education ( NOCE ) has been serving the community since 1973 with free, noncredit educational programs and services to empower our community. Students enroll in NOCE’s noncredit programs to enhance basic skills, gain employable skills, prepare for credit courses, for self-sufficiency or to enhance civic participation. Noncredit programs offered at NOCE include adult basic skills (High School Diploma and Literacy Programs), English as a Second Language ( ESL ), U.S. citizenship, parenting, older adults, short-term vocational, and programs for adults with disabilities.

In addition, NOCE offers a wide selection of community education courses such as Kids’ College and Teen Program, fitness, home decorative arts, business skills and fine/applied arts. NOCE offers adults (18+) the opportunity to earn a high school diploma as well as nearly a dozen career education certificates. Tuition-free noncredit career certificates include the areas of administrative professional, early childhood education, electrical technology, funeral service assistant, management, medical assistant, pharmacy technician, and quality assurance for medical devices.

NOCE serves more than 15,000 students annually, ranging from preschoolers to seniors, at three Center locations in Anaheim, Cypress, and Wilshire (Fullerton) as well as over 100+ community-based locations in partnership with K12 schools, churches, community centers, senior centers, skilled nursing facilities and rehabilitation centers. NOCE is proudly accredited by the Accrediting Commission for Schools, Western Association of Schools and Colleges. NOCE is a stand-alone institution, serving as the noncredit arm of the North Orange County Community College District, which also includes credit-based Cypress College and Fullerton College. Part of the California Community College System, all NOCE courses are approved by the state of California.

NOCE believes in a multicultural and diverse learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students. NOCE provides many avenues of support for our faculty and staff through District networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.

The ideal candidate will share NOCE’s commitment to diversity, equity, and inclusion. NOCE truly embodies an inclusive learning culture. The student body is very diverse, with over 27% Latinx, 25% Caucasian, 18% Asian/Pacific Islander, 2% African American, 0.29% Native Hawaiian/Pacific Islander, and 0.12% American Indian/Alaskan Native. In addition, NOCE female students make up approximately two-thirds of the student population (at 69%) with 64% of the total population being 55+ in age.

NOCE is committed to enriching lives through education to meet the evolving needs of the community. NOCE employees are dedicated to the core values of Accountability, Diversity, Equity, Excellence, Innovation, Integrity, and Learning. We invite you to be a part of this celebrated and diverse community of learners where we put Students First. More information can be found at www.noce.edu .

NOCE ESL and Citizenship is a fast-paced, growing department with three main sites and 12 off-site locations throughout North Orange County, plus Distance Education offerings. We currently offer classes from 8:00am-9:30pm, Monday-Friday. Our team is dedicated to providing excellent support to help students navigate the learning process and achieve their educational, work, and personal goals. noce.edu/esl

As the coordinator of our ESL Community Engagement Team (“CE Team”), this position provides leadership and guidance to ESL community liaisons and Student Services Specialists focused on outreach, promotion, and retention.

We are looking for a dynamic, innovative, and proactive professional with the ability to coordinate and develop complex tasks accurately and with attention to detail, along with identifying and prioritizing multiple tasks with competing deadlines. This team player should have the ability to maintain a positive and solution-oriented attitude, willingness to learn new technologies as appropriate, and flexibility while working with frequent interruptions.

What We Offer:

WHAT WE OFFER

• 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually)
• Fringe allowance to be used at employee’s discretion (up to $2,646.10 annually)
• Voluntary (Medical/Dependent Day Care) Flexible Spending Account
• $50,000 life insurance benefit
• Deferred Compensation Program (403(b)/457 plans)
• Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually)
• 20 paid holidays + Paid vacation
• Cumulative sick leave
• Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position)
• Summer schedule (exceptions apply)
• Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years
• District paid employee post-retirement medical (for those who qualify)
• Environment that fosters diversity and inclusion

PRIMARY PURPOSE

This position is responsible for coordinating one or more student services program activities; implementing policies and procedures; and performing a variety of complex program coordination duties, which may include research, facilitation, coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations.

POSITION IS GRANT FUNDED

Essential Functions

ESSENTIAL FUNCTIONS

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

JOB DESCRIPTION

Coordinates program activities, which may include orientation, outreach, research, and other functions; coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities; ensures that work is performed in a competent and timely manner.

Ensures implementation and maintenance of established District policies and procedures; ensures compliance with state and federal laws, policies and procedures related to student program; assists in the development of District policies and procedures, which may include projects, policy manuals, training guides, and scheduling protocols as necessary.

Serves as a resource to designated administrator; schedules meetings, events and appointments; prepares agenda items; maintains records and supplies; receives and processes incoming mail. Makes decisions within established policies and procedures in the absence of designated administrator. Coordinates in the development and implementation of SLOs/SAOs and program review.

Develops and coordinates outreach services, including communication with high schools, colleges, professional organization and community organizations. Develops and coordinates outreach, informational materials, trainings, and workshops.

Attends meetings, conferences, orientations, outreach activities, and seminars to make presentations regarding program policies and procedures. Answers questions and provides technical expertise to assist public, students, and staff regarding assigned student services programs.

Designs and implements related electronic platforms and applications to advance the program of assignments, which may include various coding and configurations to achieve necessary deliverables.

Provides information and guidance to students, faculty, staff, and public in a designated area of student services. Assists students in completing college related forms. Coordinates communication and collaboration with other District departments and personnel, governmental agencies, private agencies and vendors.

Gathers data and prepares statistical reports as directed; ensures compliance with applicable rules, regulations, policies and procedures, and state and federal laws; maintains a variety of difficult and complex documents records, statements and reports.

Assists in the preparation and monitoring of programs/department budgets; processes budget transfers and prepares journal entries; monitors budget activities of assigned categorically funded programs; prepares expenditure and progress reports as required by funding agencies.

Audits program documents to assure accuracy, completeness; conduct research to resolve discrepancies as necessary.

Supervises, trains, evaluates and directs the work of assigned staff as directed.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

Working Relationships

WORKING RELATIONSHIPS

The Student Services Coordinator maintains frequent contact with various departments, outside agencies, students, staff, and public.

Knowledge, Skills and Abilities

KNOWLEDGE , SKILLS AND ABILITIES

Knowledge of District organization, operations, policies and objectives

Knowledge of federal, state, and other applicable laws or regulations pertaining to program of assignment

Knowledge of proper English usage, grammar, spelling, punctuation and vocabulary

Knowledge of project management, communications and marketing principles

Knowledge of computer-based employee/student/program tracking, enterprise systems

Knowledge of various computer software programs

Knowledge of modern office practices, procedures and equipment

Knowledge budget and auditing principles, practices and procedures

Knowledge of financial and statistical record-keeping principles

Knowledge of leadership principles and practices

Ability to understand scope of authority in making independent decisions

Ability to interpret, apply, and explain rules, regulations, policies and procedures

Ability to coordinate grants, categorical funding and assigned programs and assignments

Ability to analyze situations accurately and adopt an effective course of action

Ability to supervise, train and provide work direction to others

Ability to coordinate an assigned program with minimal supervision or direction

Ability to make arithmetic calculations quickly and accurately

Ability to operate a variety of office equipment such as calculator, computer, copier, etc.

Ability to plan, organize and prioritize work

Ability to meet schedules and time lines

Ability to understand and follow oral and written directions

Ability to communicate effectively, orally and in writing

Ability to review situations accurately and determine appropriate action according to established guidelines

Ability to establish and maintain effective working relationships with others

Special Requirements

SPECIAL REQUIREMENTS

This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

As applicable, the award of all degrees, coursework, and units must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Sixty (60) semester units and five (5) years of experience or Bachelor’s degree from an accredited institution, preferably in a field related to the assignment.

Three years of increasingly responsible professional experience within an environment with high emphasis on customer service and program coordination, preferably in an educational setting.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications

DESIRABLE QUALIFICATIONS

Program or project coordination experience in an educational environment, preferably supporting noncredit English language learners.

Experience establishing and maintaining community partnerships, preferably in North Orange County.

Familiarity with graphic design and social media marketing.

Experience collecting and reporting data for informed decision making.

Evidence of experience in working with the public in a customer service role.

Bilingual, particularly (but not limited to) Spanish, Farsi, Vietnamese, Korean, Arabic, or Chinese.

Experience using the following systems and/or related instructional software: Microsoft Office 365 (Outlook, SharePoint, Teams, Excel), Canvas, Zoom; familiarity with Banner, iTendance, TOPSPro.

Demonstrated knowledge and understanding of the barriers faced by immigrant and first-generation students.

Prior experience in approaching work and interactions with colleagues and clients in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions

WORKING CONDITIONS

Professional environment; subject to constant interruptions and frequent interaction with others; sitting for long periods at a time (up to 2-3 hours); Standing for long periods of time (2-3 hours) repetitive use of upper extremities, fine finger manipulation, including hand coordination activities; driving to a variety of locations to purchase or pick-up items, or make arrangements for activities and events.

Number of Vacancies

Number of Vacancies 1

Posting Number

Posting Number 2015827P

Desired Start Date

Open Date

Open Date 05/22/2025

Close Date

Close Date 06/09/2025

Special Instructions Summary

SPECIAL INSTRUCTIONS SUMMARY

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This position is grant funded and exists based on the availability of funds. Employment is contingent upon the continuous availability of funds.
This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling [phone] at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you meet the minimum qualifications for this position? Please select the response that applies:
  • I have sixty (60) semester units and a minimum of five (5) full time years ofwork experience. Three (3) of those five (5) years includeincreasingly responsible professional experience with emphasis on customer service and program coordination.
  • I have a Bachelor’s degreeor higher from an accredited institution and a minimum of three (3) full time years ofincreasingly responsible professional experience with emphasis on customer service and program coordination.
  • No, I do not meet the minimum qualifications as outlined.
• * If you indicated that you meet the minimum qualifications, please describe in detail your professional experience as it relates to customer service and program coordination. Please include dates of employment. If you do not meet the minimum qualifications please respond with N/A.

  (Open Ended Question)

• * Describe your experience with outreach, promotion, and marketing.

  (Open Ended Question)

• * Describe your experience in leading a team with a common goal and/or project.

  (Open Ended Question)

• * This position requires a valid driver's license. If offered employment, will you be able to provide proof of a valid driver's license by time of hire?
  • Yes
  • No, I will not have a valid driver’s license by date of hire
• * Diversity: To demonstrate you meet the commitment to diversity minimum qualification, please answer the following question:How have you demonstrated you have knowledge of and are sensitive to the needs and experiences of the diverse academic, cultural, socioeconomic, gender, gender identity, sexual orientation, ethnic, and disability backgrounds of community college students, faculty, and staff?

  (Open Ended Question)

• * Diversity: To demonstrate you meet the commitment to diversity minimum qualification, please answer the following question:How would your experience, training, and/or knowledge of these types of diverse groups assist you in achieving the goals of this position?

  (Open Ended Question)

• * Can you provide proof, if hired, that you are eligible to work in the United States (NOCCCD will not sponsor any visa applications)?
  • Yes
  • No
• * Can you perform the essential functions of this position as outlined in the job description with or without reasonable accommodations?
  • Yes
  • No

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume
Optional Documents
• Transcripts (may be unofficial)
• Transcripts with degree posted (may be unofficial)
• NACES Evaluation of Foreign Degree

Office of Human Resources
1830 W. Romneya Drive
Anaheim, CA 92801
www.nocccd.edu