Student Services Concierge - Welcoming & CRM Pro

Comunidade Metodista; Apple Valley (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

MacPhail Center for Music in Apple Valley, MN, seeks an energetic Student Services Receptionist to welcome visitors and connect them with staff. This role emphasizes friendly service to a diverse community and supports student families, faculty, and staff.

The position includes afternoon-evening shifts, occasional weekend hours, and light lifting, with an emphasis on professionalism and a positive, helpful presence.

Qualifications

• High-school diploma or equivalency.
• 3–5 years of customer service experience.
• 2–4 years working with CRM/databases, Outlook, Excel, Word, cash registers and multi-line/high-volume telephones.

Responsibilities

• Open and close the Student Services Office.
• Greet and welcome everyone in a friendly manner.
• Maintain a positive attitude and provide excellent customer service during challenging conversations.
• Process registrations and payments, as applicable.
• Answer questions regarding room locations and direct callers appropriately.
• Handle inquiries via phone and manage the shared inbox.
• Support transport and setup between MacPhail sites as needed.
• Assist with other duties and scheduling adjustments as required.

Skills

Communication

Time management

Customer service

Empathy

Patience

Education

High school diploma or equivalent

Tools

CRM

Outlook

Excel

Word

Cash registers

Multi-line phones

Job description

MacPhail Center for Music in Apple Valley, MN, seeks an energetic Student Services Receptionist to welcome visitors and connect them with staff. This role emphasizes friendly service to a diverse community and supports student families, faculty, and staff.

The position includes afternoon-evening shifts, occasional weekend hours, and light lifting, with an emphasis on professionalism and a positive, helpful presence.