Resident Services Concierge — Evenings & Weekends

Great Lakes Management Company; Minnetonka (MN); On-site; USD 21,000 - 26,000; Part time

Job summary

Great Lakes Management Company is seeking a receptionist to provide courteous, efficient service to residents, staff, and visitors in the Minnetonka facility. You will serve as the central communications hub, handle messages, monitor safety and security systems, and perform routine administrative tasks.

The role requires at least 1 year of receptionist experience, strong customer service and communication skills, and the ability to relate to an aging population.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED.
• Strong Customer Service Skills
• Strong Communication Skills
• Strong Problem Solving and Judgment Skills
• Ability to relate to aging population
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
• Be conscious of our tenants' safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Ensure that staff is responding in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are drawn to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
• Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all GLMC policies and procedures.

Skills

Receptionist experience

Customer service

Communication skills

Problem solving

Aging population empathy

Computer skills

English proficiency

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company is seeking a receptionist to provide courteous, efficient service to residents, staff, and visitors in the Minnetonka facility. You will serve as the central communications hub, handle messages, monitor safety and security systems, and perform routine administrative tasks.

The role requires at least 1 year of receptionist experience, strong customer service and communication skills, and the ability to relate to an aging population.