Student Services & CARES Operations Coordinator

City University of New York; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers for CUNY study

Paid time off

Job summary

City University of New York – LaGuardia Community College is seeking an Administrative Coordinator for the LaGuardia CARES program to manage daily operations and support strategic initiatives for student services. The role reports to the CARES Director and focuses on coordination of services, inquiries, referrals, and basic-needs resources.

The successful candidate will excel in organization, communication, and leadership while maintaining strict confidentiality of student information.

Qualifications

• Bachelor's Degree required.
• Proven experience in office administration and program coordination.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience working in a high-volume, student-facing, or customer-service setting.
• Experience coordinating multiple administrative functions, projects, events, or programs simultaneously.
• Strong organizational, time-management, problem-solving, and follow-through skills.
• Demonstrated ability to prioritize competing responsibilities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively.
• Knowledge of student support services, financial aid, and public benefits preferred.
• Experience in higher education or non-profit organizations is a plus.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Coordinate operations and serve as a primary point of contact for students, visitors, faculty, staff, campus partners, and community organizations; assist with the daily administrative coordination of CARES food pantry operations.
• Assess the nature of student inquiries and appropriately direct students to CARES staff, campus departments, or external resources; provide general guidance on financial aid and public benefits resources.
• Assist with coordinating student appointments, service flow, check-in procedures, and referrals; maintain professionalism and confidentiality.
• Maintain accurate inventory records and assist with monitoring food and supply levels; coordinate with vendors and campus partners.
• Support the operation of CARES basic-needs services, including food distribution, meals, lockers, clothing resources.
• Help coordinate schedules and assignments for student workers, temporary staff, volunteers, and personnel.
• Assist in maintaining training materials, onboarding documents, schedules, and staff resources.
• Assist with large-scale campus-wide events; coordinate event logistics, materials, registration, staffing, setup, and follow-up.

Skills

Office administration

Program coordination

Communication

Interpersonal skills

Time management

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

City University of New York – LaGuardia Community College is seeking an Administrative Coordinator for the LaGuardia CARES program to manage daily operations and support strategic initiatives for student services. The role reports to the CARES Director and focuses on coordination of services, inquiries, referrals, and basic-needs resources.

The successful candidate will excel in organization, communication, and leadership while maintaining strict confidentiality of student information.