Administrative Coordinator - LaGuardia CARES

City University of New York; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers for CUNY study

Paid time off

Job summary

City University of New York – LaGuardia Community College is seeking an Administrative Coordinator for the LaGuardia CARES program to manage daily operations and support strategic initiatives for student services. The role reports to the CARES Director and focuses on coordination of services, inquiries, referrals, and basic-needs resources.

The successful candidate will excel in organization, communication, and leadership while maintaining strict confidentiality of student information.

Qualifications

• Bachelor's Degree required.
• Proven experience in office administration and program coordination.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience working in a high-volume, student-facing, or customer-service setting.
• Experience coordinating multiple administrative functions, projects, events, or programs simultaneously.
• Strong organizational, time-management, problem-solving, and follow-through skills.
• Demonstrated ability to prioritize competing responsibilities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively.
• Knowledge of student support services, financial aid, and public benefits preferred.
• Experience in higher education or non-profit organizations is a plus.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Coordinate operations and serve as a primary point of contact for students, visitors, faculty, staff, campus partners, and community organizations; assist with the daily administrative coordination of CARES food pantry operations.
• Assess the nature of student inquiries and appropriately direct students to CARES staff, campus departments, or external resources; provide general guidance on financial aid and public benefits resources.
• Assist with coordinating student appointments, service flow, check-in procedures, and referrals; maintain professionalism and confidentiality.
• Maintain accurate inventory records and assist with monitoring food and supply levels; coordinate with vendors and campus partners.
• Support the operation of CARES basic-needs services, including food distribution, meals, lockers, clothing resources.
• Help coordinate schedules and assignments for student workers, temporary staff, volunteers, and personnel.
• Assist in maintaining training materials, onboarding documents, schedules, and staff resources.
• Assist with large-scale campus-wide events; coordinate event logistics, materials, registration, staffing, setup, and follow-up.

Skills

Office administration

Program coordination

Communication

Interpersonal skills

Time management

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Administrative Coordinator - LaGuardia CARES

POSITION DETAILS

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia’s degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit www.laguardia.edu to learn more.

LaGuardia CARES is seeking a dedicated and skilled Administrative Coordinator to manage daily operations, support strategic initiatives, and enhance service delivery for students. This role requires working knowledge and experience in grant reporting, partnership development, and program coordination. The ideal candidate is an experienced administrative coordinator who excels in organization, communication, and leadership while contributing to the overall mission of student success. Reporting to the LaGuardia CARES Director, the Administrative Coordinator will be responsible for, but not limited to, the following:

• Coordinate operations and serve as a primary point of contact for students, visitors, faculty, staff, campus partners, and community organizations; assist with the daily administrative coordination of CARES food pantry operations;

• Assess the nature of student inquiries and appropriately direct students to CARES staff. campus departments, or external community resources; provide students with general guidance regarding financial aid and public benefit resources, including SNAP, childcare, transportation assistance, and other available programs; provide students with accurate general information regarding CARES programs, eligibility requirements, application procedures, referrals, workshops, and available resources; make appropriate referrals to campus and community resources based on student needs;

• Assist with coordinating student appointments, service flow, check-in procedures, and referrals; maintain a professional and compassionate approach when assisting students who may be experiencing financial, academic, housing, food, childcare, transportation, or other basic-needs challenges; protect student privacy and maintain strict confidentiality when handling student information and records;

• Maintain accurate inventory records and assist with monitoring food and supply levels; support ordering, receiving, stocking, distribution, and organization of pantry supplies in accordance with established procedures; ensure inventory activity is properly documented and communicated to appropriate staff; assist with identifying inventory needs, shortages, excess supplies, and operational concerns; coordinate with vendors, food suppliers. campus partners, and community organizations as needed;

• Support the effective operation of additional CARES basic-needs services, including food distribution, meals, lockers, clothing resources, and other student-support initiatives;

• Help coordinate schedules and assignments for student workers, temporary staff, volunteers, and other personnel supporting CARES operations;

• Assist in maintaining training materials, onboarding documents, schedules, and staff resources.

• Assist with large-scale campus-wide events, including New Student Orientation, Weeks of Welcome, resource fairs, student engagement events, and other college initiatives; coordinate event logistics, including schedules. room reservations, materials, supplies, registration/check-in, staffing. set-up, breakdown, and follow-up; prepare and organize informational materials, presentations, sign-in sheets, promotional materials, and other event resources.

QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS

• Bachelor's degree in administration or a related field preferred.
• Proven experience in office administration and program coordination.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience working in a high-volume, student-facing, or customer-service setting.
• Experience coordinating multiple administrative functions, projects, events, or programs simultaneously.
• Strong organizational, time-management, problem-solving, and follow-through skills.
• Demonstrated ability to prioritize competing responsibilities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively.
• Knowledge of student support services, financial aid, and public benefits preferred.
• Experience in higher education or non-profit organizations is a plus.
• Bilingual candidates are strongly encouraged to apply.

CUNY TITLE OVERVIEW

Supports projects, initiatives, and activities that impact an academic or administrative department.

• Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.

• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.

• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.

• Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.

• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.

• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.

• May supervise office staff and student workers.

• Performs related duties as assigned.

Job Title Name: Administrative Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary: $65,208 - $79,974

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 33026

Location: LaGuardia Community College

Job Type: Full-Time