Student Life Operations Lead

The City University of New York; New York (NY); On-site; USD 77,000 - 90,000; Full time

Job summary

The City University of New York’s LaGuardia Community College is seeking a Managerial/Professional to support CARES front office operations and student services. You will establish efficient front-desk workflows, supervise student workers, and coordinate pantry and supplies while ensuring confidentiality and quality service.

Applicants should have a Bachelor's degree and at least four years of related experience, with strong organizational and communication skills.

Qualifications

• Bachelor's degree and four years' related experience required.
• Experience in office administration and program coordination preferred.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in high-volume, student-facing environments is a plus.

Responsibilities

• Assist with the daily administrative and operational functions of the CARES front office, establish and maintain efficient office procedures, service-flow processes, appointment systems, and front-desk operations to ensure a welcoming, professional, and responsive student experience.
• Provide operational assistance with CARES student-facing services and basic-needs activities, including the food pantry, monitor daily operations, identify gaps, and implement solutions with the CARES Director.
• Lead the initial assessment and routing of student inquiries and service needs, provide general CARES information, and determine referrals to CARES staff and external organizations.
• Coordinate and monitor CARES service processes, ensure procedures are followed, and maintain confidentiality of student information.
• Oversee pantry inventory and supply operations, monitor levels, coordinate ordering and distribution, and maintain accurate records with vendors and campus partners.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Problem-solving

Time management

Follow-through

Education

Bachelor's degree

Master’s degree preferred

Tools

Microsoft Office

Job description

The City University of New York’s LaGuardia Community College is seeking a Managerial/Professional to support CARES front office operations and student services. You will establish efficient front-desk workflows, supervise student workers, and coordinate pantry and supplies while ensuring confidentiality and quality service.

Applicants should have a Bachelor's degree and at least four years of related experience, with strong organizational and communication skills.