Student Services Call Center Specialist

Troy University; Troy (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Troy University in Troy, Alabama, is seeking a Customer Service Representative to assist students and parents by handling calls about financial aid, admissions, and student accounts. You will help resolve inquiries, document interactions, and support the call center's smooth operation.

The role emphasizes clear communication, multitasking across departments, and a friendly, professional demeanor. Work hours are limited to 19 hours per week, with shifts between 7am and 7pm on weekdays, plus

Qualifications

• High school diploma or equivalent required.
• Strong phone and verbal communication skills with active listening.
• Customer focus and adaptability to different personalities.
• Ability to multi-task, set priorities and manage time effectively.
• Computer proficiency is required.
• Attention to detail is essential.
• Must be fluent in English with correct grammar.
• Enthusiastic, positive attitude and strong work ethic.
• Desire to help Troy University and pride in the school.

Responsibilities

• Answering incoming calls regarding financial aid, admissions, student accounts, enrollment management and related areas.
• Clarify inquiries and locate information to resolve issues.
• Research and escalate unresolved problems when needed.
• Log communications in the database.
• Provide general office support during off-peak periods as needed.

Skills

Phone communication

Verbal communication

Customer focus

Multi-tasking

Computer proficiency

Attention to detail

English fluency

Positive attitude

Education

High school diploma or equivalent

Job description

Troy University in Troy, Alabama, is seeking a Customer Service Representative to assist students and parents by handling calls about financial aid, admissions, and student accounts. You will help resolve inquiries, document interactions, and support the call center's smooth operation.

The role emphasizes clear communication, multitasking across departments, and a friendly, professional demeanor. Work hours are limited to 19 hours per week, with shifts between 7am and 7pm on weekdays, plus