Remote Admissions Assistant & Call Center Rep

The New School; Chicago (IL); Hybrid; USD 13,776 - 23,419; Part time

Job summary

The New School is seeking an Admissions Call Center Representative to field inquiries from prospective students, parents, and counselors. You will serve as a liaison between staff and applicants, delivering outstanding customer service and guiding callers through admissions steps.

This hybrid/remote role requires at least one year of office experience, strong communication skills, and familiarity with Google Suite and Microsoft Office. Hourly rate is $17 and weekly hours range from 6 to 10.

Qualifications

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Ability to work a minimum of 6–10 hours per week.
• Reliable access to a computer/laptop and internet.

Responsibilities

• Answer incoming calls and triage communication to appropriate staff/departments.
• Assist callers in navigating The New School website, application processes, and event registration.
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service.
• Effectively and strategically utilize New School remote communication technologies.
• Act as a liaison between departments to convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries.

Skills

Excellent written and verbal communica

Customer service orientation

Tools

Google Suite

Microsoft Office Suite

Job description

The New School is seeking an Admissions Call Center Representative to field inquiries from prospective students, parents, and counselors. You will serve as a liaison between staff and applicants, delivering outstanding customer service and guiding callers through admissions steps.

This hybrid/remote role requires at least one year of office experience, strong communication skills, and familiarity with Google Suite and Microsoft Office. Hourly rate is $17 and weekly hours range from 6 to 10.