Hybrid Call Center Representative — Student Loans Help

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 45,956,736 - 50,144,640; Full time

Job summary

PHEAA's AES Call Center is seeking qualified representatives to help students understand loan options and repayment. This entry-level role emphasizes customer service and accurate information sharing to assist millions of borrowers.

The position includes a six-week training program with classroom and live-account practice, followed by ongoing performance assessments. Training is weekdays, with hybrid on-site participation required.

Qualifications

• High school diploma or equivalent required.
• Computer literacy and MS Office knowledge.

Responsibilities

• Handle a variety of complex account issues on one or multiple customer support lines.
• Identify root causes of calls and resolve inquiries on first contact.
• Troubleshoot online account issues and use available online tools.
• Assist customers with repayment options and loan information.

Skills

MS Office proficiency

Education

High school diploma or equivalent

Job description

PHEAA's AES Call Center is seeking qualified representatives to help students understand loan options and repayment. This entry-level role emphasizes customer service and accurate information sharing to assist millions of borrowers.

The position includes a six-week training program with classroom and live-account practice, followed by ongoing performance assessments. Training is weekdays, with hybrid on-site participation required.