Student Services Analyst Senior

Maricopa Community College district; Avondale (AZ); On-site; USD 61,000 - 79,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO - Vacation, Sick, Personal

Life Insurance

ASRS Pension

Educational tuition benefits

Job summary

Estrella Mountain Community College (EMCC) within the Maricopa County Community College District is hiring a Senior Student Services Analyst.

The role coordinates, administers, and implements career and transfer services within the Career and Educational Planning department while overseeing academic advising. Leads staff development and participates in committees to advance student success.

Qualifications

• Bachelor's Degree from a regionally accredited institution and four (4) years of full-time equivalent progressively responsible student services experience coordinating, administering, planning, or evaluating.
• Equivalent combination of conferred degree and related work experience may be considered.

Responsibilities

• Operations and Staff Supervision (30%). Supervises and schedules staff, manages leave, evaluates performance, monitors budget, and ensures high customer service standards.
• Career and Transfer Programming (30%). Develops and coordinates information sessions, fairs, workshops, and related activities; collaborates with faculty and partners.
• Student Success Initiatives and Assessment (20%). Supports planning, implementation, assessment, and improvement of student success initiatives; analyzes data and reports results.
• Staff Training and Professional Development (10%). Assesses training needs and facilitates onboarding and development.
• Professional Engagement and Other Duties (10%). Participates in college and district meetings and committees; stays current on trends in career services and advising.

Education

Bachelor's Degree plus related experience

Job description

Student Services Analyst Senior

Job ID: 322994

Location: Estrella Mountain Comm College

Full/Part Time: Full Time

Regular/Temporary: Regular

$60,737.36 - $78,958.77/annually, DOE

116

Work Schedule

Monday - Thursday, 9am - 6pm; Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
Schedule is based on the operational needs of the department and EMCC

Work Calendar

12 Months

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst Senior. This position coordinates, administers, and implements career and transfer services within the Career and Educational Planning department while overseeing academic advising services. This position serves as a key resource for students and staff, providing direct services, operational planning, program management and evaluation, problem resolution, and technical assistance. This position provides leadership, supervision, and professional development for student workers and part-time, exempt, and non-exempt staff in the areas of career services, university transfer, and academic advising. Additionally, this position performs advanced operational assignments within Student Affairs and may serve on committees, task forces, and project teams.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

30% - Operations and Staff Supervision

Responsible for supervision and operations of the Career and Transfer Center and assigned academic advising services, as well as backup for the Welcome Desk. Responsibilities include staff scheduling, leave management, performance evaluations, budget monitoring, and maintaining high standards of customer service. Supervises and evaluates assigned staff to ensure accountability, productivity, and effective service delivery. Implements departmental goals and objectives, monitors progress toward outcomes, serves as a point of contact for student concerns, provides direct student and community services, and represents the department director as needed.

30% - Career and Transfer Programming

Develops, coordinates, and implements career and university transfer programs and events, including information sessions, fairs, workshops, and related activities. Collaborates with faculty, staff, and university partners to deliver programs that support college and district strategic goals. Delivers presentations and ensures the accuracy and relevance of marketing materials and website content.

20% - Student Success Initiatives and Assessment

Supports the planning, implementation, assessment, and continuous improvement of student success initiatives that promote student engagement, persistence, retention, completion, and transfer. Collaborates with campus stakeholders to align career development, educational planning, onboarding, proactive case management, and transfer pathways with college/district strategic priorities. Collects, analyzes, and interprets program data; prepares reports; evaluates program effectiveness; recommends process improvements; and participates on college committees and workgroups to advance student success outcomes.

10% - Staff Training and Professional Development

Assess training and professional development needs for assigned staff. Plans, coordinates, and facilitates training programs and professional development opportunities. Develops and maintains onboarding processes and resources for new team members.

10% - Professional Engagement and Other Duties

Participates in college and district meetings, committees, and professional development activities. Maintains current knowledge of trends and best practices in career services, university transfer, academic advising, and student affairs. Performs other duties as assigned, commensurate with the scope and grade level of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and four (4) years of full-time equivalent progressively responsible student services experience coordinating, administering, planning, or evaluating.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Master's degree in Higher Education, Counseling, Educational Leadership, Student Affairs, Business Administration, or a related field.
2. Two (2) years of experience in academic advising and career services, or university transfer services, or a related student services area.
3. Two (2) years of experience implementing and coordinating proactive advising case management in a college or university setting.
4. Two (2) years of experience supervising staff, including student employees, part-time employees, and/or full-time employees.
5. Two (2) years of experience developing, coordinating, and evaluating student success programs, workshops, events, or services.
6. Experience collaborating with faculty, staff, employers, community organizations, and university partners to support student success initiatives.
7. One year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

1. Work hours are typically standard; however, some weekends and evenings may be required
2. May be required to view a computer monitor for a prolonged period of time

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

Posting Close Date

Open until filled

Estimated first review on August 11, 2026

Must apply by 11:59 P.M. on August 10, 2026,to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined