Student Services Analyst - Retention Coach (Multiple Positions)
Maricopa Community College district
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Benefits offered by this job
Job summary
Qualifications
- Bachelor's Degree in a relevant field and two years of related experience.
- Experience with coaching or program development is preferred.
- Ability to support first-year and at-risk students.
Responsibilities
- Develop and implement retention strategies for first-year students.
- Provide case management support and proactive outreach to students.
- Collaborate with faculty and staff to enhance student support.
Skills
Education
Tools
Job description
Life insurance, paid time off, sick time, long‑term disability, tuition reimbursement, 403(b)
Mar 02, 2026
Job ID: 322349
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range:
$52,525.00 - $68,282.00/year, DOE
Grade: 114
Work Schedule:
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am - 6pm
Work Calendar:
12 Months
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, it serves students across the Valley. It is a Hispanic Serving Institution and prides itself on inclusive, student‑centered education.
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with optional supplemental coverage
- Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
- District‑Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
- Employee Assistance Program (EAP)
- Sight‑On‑Site Eye Care Services
- Mobile On‑Site Mammography Screenings
- Pre‑Retirement Planning Events
- Qualified Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
Retention Coach (Inaugural Position)
Mesa Community College invites applications for an inaugural Retention Coach position—an exciting opportunity to help design, launch, deliver, and scale a comprehensive first‑year program and new student orientation program focused on persistence, academic momentum, and timely completion.
The Retention Coach will help build the retention program from the ground up—developing outreach strategies, coaching practices, tracking systems, and partnerships—while working directly with students to address academic, personal, and institutional barriers to success. The role suits a student‑centered professional who is energized by creating new systems, shaping practice, and directly impacting student success. As an inaugural member of the retention coaching team, the Coach will play a critical role in establishing consistent, equitable, proactive support structures for new, first‑year, at‑risk, adult, and returning students.
The Retention Coach provides proactive, first‑year case‑management‑based coaching aligned to Guided Pathways and First‑Year Experience frameworks, supporting students from entry through successful transition into their academic pathways. The position contributes directly to the design, implementation, and continuous improvement of first‑year retention strategies and new student orientation programming.
The coach works collaboratively with advising, enrollment services, faculty, financial aid, tutoring, and student support programs to ensure a coordinated, student‑centered experience that removes barriers and promotes early academic momentum.
- Serve as an inaugural contributor to the development and launch of the college's first‑year success program and new student orientation model, retention coaching program, including shared goals, workflows, communication protocols, and success metrics.
- Participate in building and refining case management, outreach, and documentation practices to ensure consistent, high‑quality student support.
- Collaborate as part of a coordinated coaching team to deliver proactive, equity‑centered retention and completion support.
- Use data, early alert systems, and faculty/staff referrals to identify students in need of intervention and coordinate timely support.
- Track student engagement, progress, and outcomes to inform continuous improvement and program scaling.
- Partner with faculty, advisors, tutoring, and student support services to provide integrated, wraparound support.
- Identify and address academic, personal, financial, and basic‑needs barriers through equity‑minded, student‑centered practices.
- Support critical first‑year milestones, including onboarding, course registration, early alerts, and re‑enrollment.
- Collaborate across academic and student affairs to ensure pathway‑aligned, seamless support.
- Utilize student success systems, early alert tools, and data to prioritize outreach and inform interventions.
- Use disaggregated data to identify equity gaps in course success and persistence and adjust coaching strategies accordingly.
- Participate in ongoing professional development related to coaching, equity‑minded practices, and subject‑specific pedagogy.
- Contribute to assessment, reporting, and refinement of the retention coaching model as it scales.
- Maintain accurate, FERPA‑compliant documentation and contribute to assessment, reporting, and continuous improvement.
- Provide holistic, proactive coaching (including regular outreach and follow‑up) to an assigned first‑year student caseload, addressing study strategies, time management, motivation, and help‑seeking behaviors to improve persistence and completion.
- Identify non‑academic barriers and proactively connect students to appropriate resources to create solutions for at‑risk students.
- Support students in navigating college processes, policies, and resources that impact persistence and completion.
- Develop and implement effective personalized academic success plans tailored to student unique goals, strengths, and challenges.
- Develop and maintain meaningful relationships with students, fostering belonging and accountability.
- Implement and continually develop best practices to retain first‑year and other students.
- Communicate regularly with students and conduct check‑ins with at‑risk or struggling students.
- Embed learning opportunities to develop self‑advocacy skills and foster autonomy.
- Contribute toward a positive and respectful workplace.
- Stay current with best practices in student development and retention strategies.
- Provide targeted coaching and academic support focused on math persistence and course success.
- Collaborate with math faculty, tutoring centers, and learning labs to align coaching with course expectations.
- Partner with faculty across programs to reinforce effective strategies embedded in coursework.
- Use course performance data to identify risk points and intervene early.
- Provide specialized coaching to support student success in English, writing, and composition courses.
- Collaborate with English faculty, writing centers, and tutoring services to reinforce aligned strategies and expectations.
- Support students in building confidence and persistence in writing‑intensive coursework.
As an inaugural position, the Retention Coach will:
- Help define and establish the college's first‑year retention and orientation practices.
- Directly influence student persistence, engagement, and success through proactive, case‑management‑based support.
- Contribute to institutional effectiveness and accreditation expectations related to student support, equity, and continuous improvement.
- Be part of a growing, mission‑driven team focused on transforming the student experience.
Mesa Community College is committed to creating inclusive, equitable learning environments where all students can succeed. We welcome candidates who are excited to build something new, collaborate across departments, and make a meaningful impact on students' educational journeys.
All Student Affairs positions require consistent, full on‑site attendance and engagement as an essential job function. This includes but is not limited to: students advising, support services, case management, programming, student walk‑in services, daily operational support, and collaboration.
• Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
• OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- A Master's degree in higher education administration, counseling, student personnel, or related field.
- One year of full‑time, relevant MCCCD experience within the previous two years.
- Direct experience working within a First‑Year Experience (FYE) model.
- Experience delivering proactive, case‑management coaching for first‑year, at‑risk, adult, or returning students.
- Subject‑specialized experience in math or English/writing success initiatives.
- Experience utilizing early alert systems, CRM platforms, SIS, degree audit tools, student success technologies, MS Office, Google Apps, Zoom.
- Experience translating quantitative and qualitative data to guide strategy.
- Proven ability to collaborate with multiple university units related to retention, enrollment, and strategic planning.
- Proficiency in English and a second language (bilingual Spanish preferred).
- Work schedule varies during the year: August through mid‑May (Monday‑Friday, 8‑hour days); mid‑May through end of July (Monday‑Thursday, 10‑hour days).
- May require evenings and weekends (e.g., Saturday coverage during peak weeks).
- Must sit for prolonged periods and view a computer monitor.
- May involve travel or assignment to another MCCCD location.
- MCC does not sponsor work visas.
Applicants are strongly encouraged to submit a cover letter that details how they meet the minimum and desired qualifications. Additional materials are not accepted after the job posting closes, and missing materials or incomplete employment history will not be considered.
Submit your application through the employer’s website.
Open until filled. First Review: February 22nd, 2026. Applications received after the review date may not be screened.
Maricopa County Community College District (MCCCD) will not discriminate against any applicant, employee, or student based on race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status, or genetic information. MCCCD is committed to a safe and inclusive environment for all.
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