Student Services Advocate: Admissions & Support

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 13,000 - 25,000; Part time

Job summary

Milwaukee Area Technical College (MATC) invites applications for a part-time Call Center support role at the Milwaukee Downtown Campus. The position involves handling student inquiries by phone, guiding applicants through admissions, financial aid, counseling, and registration processes, and making outbound calls to prospective students.

The role requires two years in customer service or a call center, an associate degree in a related field, and proficiency with COSMO software and MS Office.

Qualifications

• Associate degree in Business, Communications or related field required.
• Two years of experience in customer service and/or call center.
• Ability to use COSMO software and MS Office proficiently.

Responsibilities

• Responds to incoming questions and inquiries primarily by phone providing information on Enrollment procedures.
• Explains and assists in admissions, financial aid, counseling and registration processes.
• Makes outbound calls to prospective students and applicants regarding admissions, financial aid and registration.
• Maintains records and prepares complex statistical reports; analyzes data and creates formats for tables and charts.
• Identifies and refers students to MATC support services; supports Welcome Center operations.

Skills

Customer service

Call center

Phone communication

Data entry

Multitasking

Education

Associate degree in Business/Communications

Tools

COSMO software

Microsoft Office Suite

Job description

Milwaukee Area Technical College (MATC) invites applications for a part-time Call Center support role at the Milwaukee Downtown Campus. The position involves handling student inquiries by phone, guiding applicants through admissions, financial aid, counseling, and registration processes, and making outbound calls to prospective students.

The role requires two years in customer service or a call center, an associate degree in a related field, and proficiency with COSMO software and MS Office.