Academic Support Specialists (Full time) Grant Funded

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Milwaukee Area Technical College (MATC) is seeking a grant-funded AEFL Coordinator to support the Adult Education & Family Literacy programs. You will assist students, faculty, and staff with academic and tutorial support, recruitment, and retention at campus locations.

The role emphasizes data collection, reporting, and collaboration with community organizations, while ensuring excellent customer service and adherence to grant guidelines. Requires a Bachelor’s degree and relevant experience.

Qualifications

• Bachelor’s degree or higher with emphasis in Higher Education or related field.
• At least three (3) total years of relevant experience.
• Master’s degree or higher with five (5) or more years of relevant experience preferred.

Responsibilities

• Provides course placement, monitors grade level gains, and case management for referrals to AEFL programs.
• Provides information about MATC services; collaborates with admissions, counselors and staff.
• Advises students on enrollment and program requirements; assists with financial aid and registration processes.
• Coordinates tutoring and instructional support; distributes resource information for Basic Skills at CBO sites.
• Maintains records and prepares reports; supports data collection and reporting for grant requirements.
• Collaborates with community-based organizations to support student registration and program availability.
• Compiles and presents center progress reports to administration; completes grant-related reporting.
• Delivers excellent customer service across face-to-face, phone, email, and print channels.
• Establishes and maintains relationships with students, staff, and external partners.
• Participates in meetings and professional development activities.

Skills

Community ed

Enrollment process

Academic case management

Diversity awareness

Data reporting

MS Office

Communication

Independent work

Critical thinking

Education

Bachelor’s degree or higher

3 years relevant experience

Master’s degree +5 years preferred

Tools

Databases

MS Excel

Student Information System

Reporting tools

Job description

Under the direction of the Dean and AEFL Grant Coordinator, this position works with students, faculty, and staff in the Adult Education & Family Literacy (AEFL) Programs. Assist students, faculty, and staff at our campus locations as needed to coordinate academic and tutorial support as well as participate in related activities such as recruitment and retention. Work requires judgment, analysis, and decision‑making according to established practices and procedures. Supervision received is general in nature and daily responsibilities are completed independently in coordination with the faculty, staff, and grant coordinator.

Note: This is a grant‑funded position. Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/27.

Milwaukee Area Technical College (MATC) is Wisconsin’s largest and most diverse technical college, offering 170+ high‑quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four‑year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

• Provides course placement, monitor grade level gains, case management for referrals to IET programs; transitions student to post‑secondary program, and/or referral for job placement; conducts data collection and entry into the Online Client Report System; facilitates and administers TABE testing.
• Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress.
• Advises students on enrollment and program requirements; helps with financial aid applications; admissions and program registration. Informs students about program course availability, program changes, admissions, and registration. Coordinates activities to transition to Post Secondary programs and career readiness.
• Advises students with class selection; assesses test scores, reviews transcript and program plan, provides entry options, curriculum, academic and performance preparation.
• Provides individual student academic case management to support grade progression, registration, and academic service referrals to support course completion and graduation.
• Maintains records and prepares reports as required including monitoring student attendance and student contact.
• Collaborates and supports assigned community based organizations (CBOs). Support may include but are not limited to assisting students with registration and program availability, providing orientation to new staff/faculty to grant guidelines and requirements, and ensuring organizations are adhering to guidelines.
• Coordinates tutoring and/or instructional support and distributes resource information for students enrolled in Basic Skills(Adult Education) at CBO sites based on class assignments and/or instructor's recommendations.
• Compiles, collects, submits, and presents center progress reports to administration through meetings and data generated reports. Complete reporting to meet grant requirements.
• Ensures delivery of excellent customer service, including face‑to‑face, telephone, electronic, and print transactions.
• Establishes, collaborates and maintains working relationships with students, faculty, administrative leadership and staff.
• Participates in meetings, workshops, seminars, and other professional activities
• Performs other related duties as required for the efficient operations of the division.

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

MINIMUM REQUIRED QUALIFICATIONS

Education/Experience

• Bachelor’s degree or higher with an emphasis in Higher Education, Education Administration, major course work in Adult Education or Curriculum and Instruction or related field.
• At least three (3) total years of relevant experience*

Preferred Education/Experience in addition to the minimum requirements listed above:

• Master’s degree or higher in Higher Education, Education Administration, major course work in Adult Education or Curriculum and Instruction or related field AND five (5) or more years of relevant experience*

*Relevant experience includes previous work in a (community based organization, high school or higher education) student facing position which directly provides support services which assist students achieve academic success.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of and experience with the goals and practices of Community Based Education.
• Knowledge of the student enrollment process.
• Knowledge and ability to provide academic case management services.
• Knowledge of and experience working with minority students from diverse socio‑economic and cultural backgrounds.
• Ability to utilize databases, student information systems and Microsoft Office Suite including Excel and Word and the initiative to apply queries and reports.
• Ability to establish and maintain effective working relationships with students, employees, outside governmental and community agencies, and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Ability to communicate effectively through both oral and written means.
• Ability to schedule work assignments to meet departmental needs and to maintain related records.
• Ability to work independently.
• Ability to think critically and apply problem resolution.

Start Date

This position supports the Community Education Division and is available to start as soon as possible. This is an AEFL Grant Funded positions with current funding through June 30, 2027.

Hours

This is a 100% IN PERSON/ON SITE 38.75 hours per work week year round position. The hours would be 8am to 4:30pm on some days and 9:30am to 6pm on others. During busy registration seasons like December and April we also have ASC's work 11am to 8pm and an occasional weekend to help with enrollment events.

Location

Primarily based out of the Milwaukee Downtown campus with the ability to flex to other locations if needed to support student success. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary Information

Salaries are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application.

EEO

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].