Master’s Student Services Lead — Admissions & Advising

University of Southern California; Glendale (CA); On-site; USD 88,000 - 101,000; Full time

Benefits offered by this job

Health benefits for staff and family

Tuition benefits for staff and family

Job summary

University of Southern California (USC) in Los Angeles seeks a Student Services Advisor III for the Master's Student Services team. The role leads admissions, counseling, and guidance for graduate students, coordinating curriculum and degree requirements with faculty and staff.

Minimum education is a bachelor's degree with at least five years in higher education student services. Strong communication, data analysis, and policy interpretation are essential to support student success.

Qualifications

• Experience in higher education admissions and student services.
• Strong communication and interpersonal skills.
• Knowledge of student development theories and academic policies.
• Ability to plan, develop and implement advising models.
• Experience with data analysis and assessment to inform enrollment management.

Responsibilities

• Manages admissions and advising activities within the Master's Student Services team.
• Provides guidance and supervision for student services advisors and admissions counselors.
• Resolves problems referred by subordinates or other staff.
• Develops and implements program goals and strategies.
• Provides training for staff and assesses proficiency or readiness of trainees.
• Provides policy interpretation and technical consultation as required.
• Manages the storage and maintenance of applicant and student data and maintains detailed records of program activities.
• Provides counseling for prospective and current graduate students.
• Advises on curriculum, course and degree requirements, and graduation counseling and clearance.
• Monitors student academic progress.
• Advises prospective students and families on admission policies and opportunities.
• Communicates with prospective students via CRM and social media about admission status.
• Makes admission decisions for graduate programs in consultation with faculty.
• Identifies and selects scholarship recipients based on eligibility.
• Assists in recruitment strategies and programs.
• Assists in preparation of bulletins, newsletters, and guides.
• Plans and coordinates student events such as orientation and open houses.
• Maintains student records and coordinates registration, grading, degree progress, and transcripts.
• Prepares reports and analyzes statistical data for internal/external use.
• Evaluates student problems and refers to appropriate offices for counseling.
• Serves as advisor to student groups and organizations.
• Keeps policies updated on admissions, financial aid, registration, transfer credit, graduation requirements, etc.
• Resolves non-routine problems and interprets policies.
• Ensures FERPA compliance.

Skills

Leadership

Communication

Policy interpretation

Data analysis

Enrollment management

Counseling

Problem solving

Education

Bachelor's degree

Master's degree

Doctorate

Job description

University of Southern California (USC) in Los Angeles seeks a Student Services Advisor III for the Master's Student Services team. The role leads admissions, counseling, and guidance for graduate students, coordinating curriculum and degree requirements with faculty and staff.

Minimum education is a bachelor's degree with at least five years in higher education student services. Strong communication, data analysis, and policy interpretation are essential to support student success.