Student Services Advisor I

University of Southern California; Los Angeles (CA); On-site; USD 52,000 - 63,000; Full time

Job summary

University of Southern California's Student Services Contact Center seeks a Student Services Advisor I to assist with the undergraduate and graduate admissions process, help current students with financial aid, and coordinate services with the appropriate offices.

The role requires counseling and advising, answering detailed questions by phone, email and in person, and guiding students through the application and aid processes.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• Minimum 1 year of relevant experience in student services or advisement.
• Knowledge of USC student and academic programs and policies.
• Experience advising on admissions and financial aid processes.

Responsibilities

• Counsels students on admissions and financial aid for undergrad/grad.
• Coordinates delivery of services with USC offices.
• Answers detailed financial questions via phone, email and in person.
• Assists applicants through the admission process and events.
• Liaises with other offices to resolve student issues.

Skills

Student services experience

Advising

Counseling

Education

Bachelor's degree

Master's degree (preferred)

Tools

Student information system

Job description

The USC Student Services Contact Center is looking for a Student Services Advisor I. The position will work in the Contact Center assisting with all aspects of the admission process for undergraduate and graduate applicants, including assisting prospective and current students with financial aid processes. The selected candidate will be expected to counsel and/or provide undergraduate students with a range of services covering admissions, financial aid and advisement and coordinate delivery of services with appropriate university offices. The Student Services Advisor is required to answer detailed financial questions via telephone, email and in person. The Student Services Contact Center has an annual demand greater than 280,000 calls. Lastly, the Student Services Advisor I evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling, and liaises with other offices on behalf of students to facilitate problem resolution.

Position Summary

• Counsells and/or provides undergraduate and/or graduate students with a range of services covering admissions and financial aid.
• Coordinates delivery of services with appropriate university offices.

Key Duties and Responsibilities

• Counsells students and parents on matters concerning financial aid packages. Evaluates student situations and requests regarding financial aid awards and takes appropriate action. Identifies and recommends scholarship recipients based on eligibility requirements. Monitors local financial aid budget and scholarship awards.
• Counsells or advises prospective students and families on admissions, financial aid, and academic requirements. Intervenes with university central student services as necessary to connect prospective students with the right staff member or department in order to facilitate the application process.
• Counsells prospective students and families on the financial aid process for undergraduate and graduate applicants. Provide general guidance on federal and university policy and requirements regarding financial aid.
• Provides advisement on various types of aid available, the student’s individual financial aid award, and how to manage family contribution.
• Counsells students and families on the completion of federal direct or private loan processes.
• Advises students on financial aid as it relates to general billing inquiries. Educate students on available tools and resources to manage the cost of attendance, including but not limited to the FAST Planning Worksheet, USC ePay, USC payment plans, and various loan types.
• Counsel current applicants on outstanding Admission requirements, including but not limited to official test scores, letters of recommendation, official transcripts, and financial statements. Review communications from admission offices.
• Assisting applicants through the admission decision process, including but not limited to commitment deposit payments, admission decision appeals, and registration for on-campus events for admitted students.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

The hourly range for this position is $25.00 - $30.45.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree

Additional Education Requirements: Combined experience/education as substitute for minimum education

Minimum Experience: 1 year

Minimum Skills: Student program or services experience.

Preferred Education: Master's degree

Preferred Experience: 2 years

Preferred Skills: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities.

Inquiries will be treated as confidential to the extent permitted by law.

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USC is a leading private research university located in the heart of downtown Los Angeles - a global center for arts, technology and international business. As the largest private employer in the city - responsible for more than $5 billion annually in economic activity in the region - we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.