Student Services Administrative Coordinator

Planet Group; New York (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

Planet Group seeks an Administrative Assistant in New York, NY to provide comprehensive office support for the SIPA Career Advancement Center, serving a student population of over 1400. The role requires welcoming, patient, and professional interactions with students, alumni, employers, and visitors throughout the day.

The incumbent coordinates appointments, handles inquiries via email and phone, manages CPT paperwork, and assists with processing internships and stipends.

Qualifications

• Two years of related office experience is required.
• Excellent interpersonal and customer service skills, with demonstrated ability to communicate with students and other constituents in a welcoming, patient, professional, and helpful manner.
• Must be comfortable working in a highly student-facing environment with frequent in-person interactions, walk-in questions, and competing requests throughout the day.
• Must be proficient in using technology and have substantial experience with computer programs, including MS Office applications (Word, Excel, and PowerPoint) and G-Suite programs (Gmail, Drive, Sheets, Docs) is required.

Responsibilities

• Acts as the first point of contact in the office for all incoming students, alumni, inter-departmental, and employer inquiries by managing two general email inboxes and the main office phone line.
• Coordinates student and alumni appointments through SIPA Connect, including scheduling drop-in and advising appointments, processing cancellations, verifying appointment details, and assisting users with platform access issues.
• Processes academic requirements for a student population of approximately 1400. This includes the required internship program and professional development course. The incumbent instructs students on how to complete the requirements or necessary forms successfully, compiles paperwork from a multi-tiered process, enters grades in SSOL, and uploads internship data into the student-facing Internship Database on SIPA Connect. Assists with administrative processing of summer internship stipends.
• Assists with CPT and Cooperative Agreement documents submitted by students and directs students accordingly.
• Tracks student engagement and assists in devising metrics to monitor the office's outreach success throughout the academic year.

Skills

Interpersonal skills

Customer service

Communication with students

Education

Bachelor's degree

Tools

MS Office

G-Suite

Job description

Planet Group seeks an Administrative Assistant in New York, NY to provide comprehensive office support for the SIPA Career Advancement Center, serving a student population of over 1400. The role requires welcoming, patient, and professional interactions with students, alumni, employers, and visitors throughout the day.

The incumbent coordinates appointments, handles inquiries via email and phone, manages CPT paperwork, and assists with processing internships and stipends.