Student Services Admin Support Specialist

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 37,000 - 38,000; Full time

Job summary

University of North Carolina Pembroke seeks an Administrative Secretary to support the Thomas College of Business and Economics. This probationary, full-time role provides front-line student and faculty assistance, faculty onboarding support, and day-to-day administrative tasks in a 8:00 a.m.–5:00 p.m. schedule.

The position includes Passport program coordination and ongoing records management. Responsibilities include handling calls, emails, and visitors, guiding students on university

Qualifications

• High school diploma or equivalency required, or demonstrated competency to perform work.
• Strong organizational and communication skills are essential.
• Experience with university administrative systems is preferred.

Responsibilities

• Serve as primary contact for the department by answering calls, emails, and visitors.
• Provide customer service to students, faculty, staff, and external partners, directing inquiries as needed.
• Assist with onboarding and faculty processes to support instruction continuity and student success.
• Provide administrative support to the Dean, department chairs, faculty, and college leadership in daily operations.
• Coordinate travel, accommodations, procurement, and other administrative tasks per university policies.
• Assist with Passport Program support, scheduling, tracking, reporting, and documentation.
• Support meeting planning, events, and external partner coordination as needed.
• Maintain mail, records, scheduling data, and confidential files to support institutional operations.

Skills

Customer service

Administrative support

Communication

Education

High school diploma

Tools

Microsoft Office Suite

Job description

University of North Carolina Pembroke seeks an Administrative Secretary to support the Thomas College of Business and Economics. This probationary, full-time role provides front-line student and faculty assistance, faculty onboarding support, and day-to-day administrative tasks in a 8:00 a.m.–5:00 p.m. schedule.

The position includes Passport program coordination and ongoing records management. Responsibilities include handling calls, emails, and visitors, guiding students on university