Student Account Representative

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 31,200 - 42,000; Full time

Job summary

University of North Carolina Pembroke is seeking a Student Accounts Representative to support the Bursar’s Office within the Finance and Administration division. The role handles processing student bills, collecting payments, and applying holds on delinquent accounts while coordinating with university staff and external agencies.

The position requires a high school diploma or equivalent with at least one year of related office experience, and involves daily cash handling, receipts, and use of

Qualifications

• High school diploma or equivalent, plus one year of related office experience.
• Ability to collect payments and issue receipts.
• Balance cash drawer daily and reconcile discrepancies.
• Follow established collection procedures per department policy.

Responsibilities

• Collect funds and generate receipts for student and non-student payments.
• Balance cash drawer daily with total funds and receipts.
• Use Pennant software to manage meal plans for students.
• Place holds on delinquent accounts and assist with submission to Attorney General's Office or collection agencies.

Skills

Office experience

Relationship management

Cash handling

Education

High school diploma or equivalency

Tools

Pennant software

Job description

Student Account Representative

Position Details

• Division: Finance and Administration
• Department: Bursar
• Working Title: Student Accounts Representative
• Vacancy Type: Full-Time Temporary
• Min T/E Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
• FTE: 1
• Recruitment Range: $15 per hour
• Anticipated Hiring Range: $15 per hour
• Number of vacancies: 1
• Position #: 000000
• FLSA Status: Non-Exempt
• Months per year: 12
• Work Schedule: 8:00 a.m. - 5:00 p.m. Monday - Friday
• Primary Purpose of Position: In the process of determining the status of student accounts and following established collection procedures, this position establishes good working relationships with students, parents, university personnel and other agencies. Prepares and processes bills for students who are behind in paying their student accounts. When an account remains delinquent and payments cannot be arranged a hold is place on the student's account. Assists with submission of delinquent accounts to the Attorney General's Office and collection agencies and NC Department of Revenue.
• Job Description: Day to day operations include collecting funds and generating receipts for both student and non-student payments, ensuring that all funds go to the correct account by using the proper external indicator and sub code, answering phone calls and emails. Balance cash drawer daily with total funds in drawer against total receipts generate. Follow-up on any discrepancies such as overages and shortages. Ensure that all voided receipts are clearly marked with the original copy and that there are two signatures present. Use Pennant software to add or cancel meal plans for students. This position is highly visible while representing the Controller's Office/Finance and Administration assisting students, parents, and third-party representatives relative to payment of educational expenses.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

Required Documents

1. CV/Resume
2. Cover Letter