Student Retention & Transition Specialist

Ivy Tech Community College; Valparaiso (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Gym discounts

Transportation discounts

Retail discounts

Job summary

Ivy Tech Community College in Valparaiso, IN is seeking a Student Support Coordinator to bridge students from advising to their programs. You will coordinate weekly persistence reports, assign students to faculty, and communicate resources and needs with students and staff.

The role involves collaborating with academic units, organizing outreach events, maintaining records in Banner and MS Office, and occasional evening/weekend work. A focus on FERPA compliance and student advocacy is essential.

Qualifications

• Technical certificate or a minimum of 30 college credits required.
• Must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
• Must have a pleasant disposition, good attitude and ability to get along with others.
• Associate’s degree or higher preferred.
• Competency with My Ivy and Ivy Learn.
• Must have the ability to get work done timely and accurately.
• Confidentiality and trustworthiness are top priorities.

Responsibilities

• Attend weekly department meeting to review weekly persistence reports.
• Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
• Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
• Communicate routinely with the students to assess needs and available resources. Serve as a general resource in answering students’ questions. Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource).
• Provide basic information to students to assist in the completion of related necessary forms and step‑by‑step procedures. Assist in problem solving and student advocacy.
• Assist in scheduling appointments and preparing correspondence
• Use of appropriate forms and tools utilized by the College. Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task. Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
• Respond quickly to requests for information from supervisors and student‑related requests, inquiries and needs.
• Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts
• Available to work some evenings and Saturdays as needed.
• Work as a team member of the Campus and Academic unit. Know the required FERPA and other Federal compliance mandates.
• Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.

Skills

Pleasant disposition

Get along with others

Teamwork

Education

Technical certificate or 30 college credits

Associate’s degree or higher (preferred)

Tools

Word

Excel

Outlook

Access

PowerPoint

Google Suite

Banner student system

Job description

Ivy Tech Community College in Valparaiso, IN is seeking a Student Support Coordinator to bridge students from advising to their programs. You will coordinate weekly persistence reports, assign students to faculty, and communicate resources and needs with students and staff.

The role involves collaborating with academic units, organizing outreach events, maintaining records in Banner and MS Office, and occasional evening/weekend work. A focus on FERPA compliance and student advocacy is essential.