Advisor Ops Lead: Data, Retention & Student Success

ivytech; East Chicago (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Immediate benefits enrollment

Retirement plan

Free tuition for employee

Paid time off

Professional development

Job summary

Ivy Tech seeks an Assistant Director of Advising Operations, Retention, and Data Integrity to lead advising data stewardship, student tracking, and retention initiatives across the campus network. This role partners with the Director of Advising & Retention to standardize workflows and uphold data quality for effective student success interventions.

Based at Crown Point, Gary, and East Chicago, the position requires frequent travel and collaboration with Academic Affairs to develop SOPs, MOUs,

Qualifications

• Bachelor's degree in a related field.
• Minimum of two years of professional experience in academic advising, student success, retention, or a related higher education role.
• Experience with student information systems (e.g., Banner) and advising platforms (e.g., EAB Navigate, Starfish, Salesforce).
• Strong communication, organizational, and collaboration skills.

Responsibilities

• Lead monitoring, auditing, and maintenance of advising data across all student success systems. Ensure accurate advisor assignments, clean data structures, standardized note entry, and timely documentation to support institutional decision‑making.
• Develop and manage processes to ensure all enrolled students have an assigned advisor, including routine audits, exception reporting, and coordination of batch assignment.
• Establish and enforce advising data standards. Provide training, quality checks, and ongoing support to advisors to ensure consistent and compliant data entry.
• Collaborate with the Director of Advising & Retention to develop, document, and maintain Standard Operating Procedures (SOPs) that define consistent advising workflows, data-entry expectations, communication protocols, and caseload management standards across all academic advising units.
• Partner with Academic Affairs leadership to develop and maintain Memorandums of Understanding (MOUs) with academic units in which faculty advisors play a role, outlining expectations for advisor assignment accuracy, documentation standards, communication flow, and ongoing quality assurance.
• Work closely with Academic Affairs leadership, including deans and department chairs, to align advising processes with curricular structures, ensure accurate student‑advisor assignment, and promote shared accountability for student persistence and success.
• Assist with implementation of retention strategies, outreach campaigns, and student success initiatives.
• Collaborate with admissions, apprenticeships, Career Link, financial aid, registrar, academic schools, and student affairs to support student persistence.
• Support training, onboarding, and mentoring of advising staff.
• Help plan and support student engagement and retention‑focused events.
• Other duties as logically assigned with this position

Skills

Data queries

Data audits

Data reporting

Communication

Collaboration

Organizational skills

Education

Bachelor's degree

Tools

Banner

EAB Navigate

Starfish

Salesforce

Job description

Ivy Tech seeks an Assistant Director of Advising Operations, Retention, and Data Integrity to lead advising data stewardship, student tracking, and retention initiatives across the campus network. This role partners with the Director of Advising & Retention to standardize workflows and uphold data quality for effective student success interventions.

Based at Crown Point, Gary, and East Chicago, the position requires frequent travel and collaboration with Academic Affairs to develop SOPs, MOUs,