Student Records Specialist II

KCTCS Careers Site; Ashland (KY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health care

Tuition waiver

403(b) retirement plan

Vacation time

Work-life balance

Paid holidays

Closing pay

Job summary

Kentucky Community and Technical College System is seeking a Student Records Specialist II for on-site work at Ashland Community & Technical College. The role involves managing student records, admissions processing, and frontline customer service at the Welcome Center.

The position requires an associate degree or equivalent experience, plus at least two years in related work and proficiency with Microsoft Office. Benefits include health care, tuition assistance, and retirement plans.

Qualifications

• Associate degree or equivalent experience required.
• Minimum of two years of related experience.
• Excellent customer service skills and proficiency with Microsoft Office products.

Responsibilities

• Complete paper and electronic Admission/Records requests.
• Manage and maintain data for selective admission programs.
• Assist with customer service at the Welcome Center front desk.
• Respond to email inquiries daily.
• Process student schedule adjustments/cancellations due to admin requests.
• Assist with completion and processing of Admission applications.
• Utilize Trello to track Admission applicants.

Skills

Customer service

MS Office

Education

Associate degree or equivalent experience

Tools

Trello

Job description

Title: Student Records Specialist II

Salary Range: $3162 Monthly

Contract Term Length:12 Months

Standard Hours:37.5

Work Location:On-Site

FLSA Status: Non-Exempt

College: Ashland Community & Technical College

Campus Location: Ashland CTC College Drive

Department: Student Services

Total Rewards

Ashland Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

At ACTC we educate with excellence, serve with purpose and equip our students to succeed for life. We are much more than just buildings and programs: we are a community where students find confidence, collaboration, compassion and success. We are currently accepting applications for a Student Records Specialist II.

Job Duties

Duties and Responsibilities include but aren’t limited to:

• Complete paper and electronic Admission/Records requests
• Manage and maintain data for selective admission programs
• Assist with customer service at the Welcome Center front desk
• Respond to email inquiries on a daily basis
• Process student schedule adjustments/cancellations due to administrative requests such as no shows, non-payment, etc.
• Assist with completion and processing of Admission applications
• Utilize Trello software to track Admission applicants
• Other duties as assigned

Minimum Qualifications

The qualified applicant will have an associate’s degree or equivalent experience and a minimum of two years of related experience. Must has excellent customer service skills and demonstrated experience with Microsoft Office products.

Preferred Qualifications

Additional Skills Requested

Ashland Community and Technical College is a part of the Kentucky Community and Technical College System. ACTC/KCTCS is an Equal Access/Equal Opportunity/Affirmative Action Institution and is committed to providing equal opportunity through its employment practices.

Employee Rights

Employee Polygraph Protection Act

Equal Opportunity Employer

The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.