Student Records Specialist II

Ashland Community and Technical College; Ashland (KY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement

403(b) retirement plan match

Vacation/Sick Time

Work-Life Balance

Paid holidays

Institutional closing pay

Employee assistance program

Job summary

Ashland Community & Technical College is seeking a Student Records Specialist II to manage admissions records, data maintenance, and front desk support at the Welcome Center. You will handle paper and electronic requests and assist with scheduling adjustments while delivering strong customer service.

Join the Student Services team in Ashland for a role with 37.5 hours/week, on-site work, and a 12-month contract.

Qualifications

• The qualified applicant will have an associate’s degree or equivalent experience and a minimum of two years of related experience.
• Must have excellent customer service skills and demonstrated experience with Microsoft Office products.

Responsibilities

• Complete paper and electronic Admission/Records requests.
• Manage and maintain data for selective admission programs.
• Assist with customer service at the Welcome Center front desk.
• Respond to email inquiries on a daily basis.
• Process student schedule adjustments/cancellations due to administrative requests such as no shows, non-payment, etc.
• Assist with completion and processing of Admission applications.
• Utilize Trello software to track Admission applicants.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Data management

Education

Associate degree or equivalent experience

Tools

Trello

Job description

Title:

Student Records Specialist II

Salary Range:

$3162 Monthly

Contract Term Length:

12 Months

Standard Hours:

37.5

Work Location:

On-Site

FLSA Status:

Non-Exempt

College:

Ashland Community & Technical College

Campus Location:

Ashland CTC College Drive

Department:

Student Services

Total Rewards

Ashland Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

At ACTC we educate with excellence, serve with purpose and equip our students to succeed for life. We are much more than just buildings and programs: we are a community where students find confidence, collaboration, compassion and success.

We are currently accepting applications for a Student Records Specialist II.

Job Duties:

Duties and Responsibilities include but aren’t limited to:

• Complete paper and electronic Admission/Records requests
• Manage and maintain data for selective admission programs
• Assist with customer service at the Welcome Center front desk
• Respond to email inquiries on a daily basis
• Process student schedule adjustments/cancellations due to administrative requests such as no shows, non-payment, etc.
• Assist with completion and processing of Admission applications
• Utilize Trello software to track Admission applicants
• Other duties as assigned

Minimum Qualifications:

The qualified applicant will have an associate’s degree or equivalent experience and a minimum of two years of related experience. Must has excellent customer service skills and demonstrated experience with Microsoft Office products.

Preferred Qualifications:

Additional Skills Requested: Ashland Community and Technical College is a part of the Kentucky Community and Technical College System. ACTC/KCTCS is an Equal Access/Equal Opportunity/Affirmative Action Institution and is committed to providing equal opportunity through its employment practices.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.