Student Records Specialist - Hybrid/Remote Eligible

your Jared; Chester (Delaware County); On-site; USD 42,000 - 54,000; Full time

Job summary

Widener University is seeking a Student Records Representative to support the Registrar's Office and Student Financial Services. You will manage registrar documentation, handle inquiries via phone and email, and maintain accurate student records while ensuring confidentiality and policy compliance.

The role involves cross-departmental support, data entry for transcripts and credits, and participation in records digitization initiatives.

Qualifications

• Three (3+) years of customer service experience in an office environment.
• Excellent communication and organizational skills.
• Attention to detail and confidentiality are essential.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Process registrar documents received electronically or in hard copy.
• Manage the Registrar's Office email account and respond to inquiries.
• Maintain and organize registrar files for audits and reference.
• Provide frontline support across Financial Aid, Bursar, Registrar, and OneCard services.
• Enter transcript data into student records and coordinate credit transfer.
• Handle degree and enrollment verification requests with FERPA compliance.
• Digitize records and support paperless initiatives.
• Assist with diploma fulfillment and replacement requests.
• Backup support for transcript processing and transfer credit evaluation.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Diplomacy

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Job description

Widener University is seeking a Student Records Representative to support the Registrar's Office and Student Financial Services. You will manage registrar documentation, handle inquiries via phone and email, and maintain accurate student records while ensuring confidentiality and policy compliance.

The role involves cross-departmental support, data entry for transcripts and credits, and participation in records digitization initiatives.