Student Support Specialist I, Records & Registration

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

University of Missouri-Columbia in Columbia, MO, is seeking a Student Support Specialist I to join the Registrar's Office team. The role involves responding to phone calls and emails, processing tickets in Cherwell, and assisting walk-in customers while supporting daily office operations.

Primary duties include guiding students through course registration, handling NSC verifications, residency inquiries, and managing record revisions, ensuring FERPA compliance and accurate record keeping.

Qualifications

• Experience using university information systems (myZou) is a plus.
• Strong customer service and communication skills.
• Ability to navigate multiple systems and process tickets efficiently.

Responsibilities

• Registration: guide students with adding/dropping; process tickets in Cherwell; assist with admissions and withdrawals; answer questions.
• Verifications: inform students/third parties about NSC; update myZou for NSC requests; research student information.
• Residency: respond to inquiries by phone, walk-ins, and email; assist petition collection and processing.
• Revision of Records: manage student appeals workflow; compile information for committees; update records in myZou as directed.
• FERPA: answer questions about privacy rules; explain restrictions and access controls.

Tools

PeopleSoft (myZou) experience

Job description

Job Description

General - This position is a member of a team and works with others to complete the responsibilities of the office. All members of the team respond to phone calls and emails from customers, process tickets in Cherwell and work with walk-in customers to answer questions or redirect to the appropriate unit. The team manages opening and closing the office, processing of student requests in the university information system and provides support for projects.

Hiring Department

Registrar's Office

Job Description

General - This position is a member of a team and works with others to complete the responsibilities of the office. All members of the team respond to phone calls and emails from customers, process tickets in Cherwell and work with walk-in customers to answer questions or redirect to the appropriate unit. The team manages opening and closing the office, processing of student requests in the university information system and provides support for projects.

Primary Functions Include The Following

• Registration – Guide students with adding and dropping courses during early and open registration on university systems. Process tickets in the Cherwell system to record early cancellation, late registration changes, withdrawals forms, etc. Process administrative drops and withdrawals. Handle registration and questions for Visiting Student enrollment, including the various cross‑town and area agreements. Assist with compiling information needed for the annual audits.
• Verifications – Inform students and third parties of the National Student Clearinghouse (NSC), which handles degree and enrollment verification, including good student discounts. Process and update the information system (myZou) for requests sent by NSC on behalf of a third‑party. Research student information through various computing and records systems.
• Residency – Respond to telephone calls, walk‑ins and email or other electronic inquiries. This position will assist with residency petition collection, review of petition materials and processing.
• Revision of Records – Manage incoming student appeals to the Revision of Records committee, including the workflow in Qualtrics. Compile information for the faculty committee to review. After the committee decisions are made, assist with correspondence to students concerning the final decisions. Where appropriate, update the myZou system to correct the record as directed (backdated withdrawals, drops, enrollments, etc.).
• FERPA – Answer various questions from students, parents, faculty and staff about the Federal Educational Rights and Privacy Act (FERPA). Explain the privacy restrictions, third party releases and Additional Authorized Access.
• Other duties as assigned.

Shift

M-F, 8-5

Preferred Qualifications

• People Soft (myZou) experience

Anticipated Hiring Range

Salary Range: $17-$19 hourly

Grade

GGS-006

University Title

Student Support Specialist I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Community Information

Columbia offers small‑town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big‑city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.