Student Records & Registration Specialist

The California State University; California (MO); On-site; USD 56,726 - 80,664; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University seeks a Records and Registration Coordinator in the Office of the Registrar to support registration and academic records. You will maintain student records in PeopleSoft Campus Solutions and assist students, faculty, and staff with policies and processes.

The role requires attention to detail, independent judgment, and the ability to handle complex workflows. Some evenings or weekends may be required to support campus events and outreach.

Qualifications

• Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or related field.
• Two years of professional experience in student services or related field; master's may substitute for one year.

Responsibilities

• Advise students, faculty, and staff on registration, academic records, and related policies.
• Maintain, audit, and update permanent student academic records in PeopleSoft and related systems.
• Resolve registration issues including holds, eligibility, reinstatements, and petitions.
• Provide customer service via phone, email, chat, and in-person interactions.
• Coordinate at least one special program or primary partnership (e.g., Dual Enrollment, Open University, Transcript Services).
• Support campus events and outreach, including possible evening/weekend availability.

Skills

Student records

Communication skills

Confidentiality

Problem solving

Customer service

Team collaboration

Education

Bachelor's degree

2 years student services exp.

Tools

PeopleSoft Campus Solutions

SIS (Banner/Colleague)

Job description

San José State University seeks a Records and Registration Coordinator in the Office of the Registrar to support registration and academic records. You will maintain student records in PeopleSoft Campus Solutions and assist students, faculty, and staff with policies and processes.

The role requires attention to detail, independent judgment, and the ability to handle complex workflows. Some evenings or weekends may be required to support campus events and outreach.