Student Records & Registration Specialist

Northern Kentucky University; Cold Spring (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Northern Kentucky University is seeking a Specialist, Service in the Office of the Registrar to serve as a frontline resource for students, faculty and staff. The role focuses on assisting with academic records, transcripts, enrollment verifications, and regulatory compliance while upholding confidentiality and data integrity.

The Specialist, Service will supervise student employees, provide training, and collaborate with campus partners to resolve registration issues, interpretation of

Qualifications

• Associate's degree with two years related experience.
• Experience providing customer service in a fast-paced environment.
• Strong attention to detail and ability to maintain confidential records.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply complex policies and academic regulations.
• Ability to work collaboratively with students, faculty, staff, and external stakeholders.

Responsibilities

• Serve as the primary point of contact for walk-in visitors, telephone inquiries, and electronic communications.
• Assist students with transcripts, enrollment verifications, registration support, and demographic updates.
• Provide guidance regarding university policies, procedures, and academic requirements.
• Direct students to campus resources for transfer credits, financial aid, residency, and other services.
• Respond to inquiries from students, parents, faculty, staff, administrators, and external agencies.
• Troubleshoot registration issues and assist with resolving enrollment barriers and holds.
• Provide supervision and training to student employees supporting front-line operations.
• Maintain proficiency in the student information system and related office technologies.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Problem-solving

Analytical abilities

Teamwork

Technical aptitude

Learning aptitude

Multitasking

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Northern Kentucky University is seeking a Specialist, Service in the Office of the Registrar to serve as a frontline resource for students, faculty and staff. The role focuses on assisting with academic records, transcripts, enrollment verifications, and regulatory compliance while upholding confidentiality and data integrity.

The Specialist, Service will supervise student employees, provide training, and collaborate with campus partners to resolve registration issues, interpretation of