Specialist, Service

NKU Beta Gamma Sigma; Highland Heights (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

N northern Kentucky University seeks a Registrar Services Coordinator to serve as the primary resource for students, faculty, staff, and external constituents seeking help with academic records, registration, enrollment verifications, and transcript services. The role emphasizes accuracy, confidentiality, and adherence to university policies.

The position involves data entry, system support within the student information system, and frontline supervision of student employees, contributing to

Qualifications

• Associate's degree and two years of related administrative, customer service, records management, higher education, or student services experience.
• Experience providing customer service in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate and confidential records.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated organizational, problem-solving, and analytical abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide front-line support to students, faculty, staff, and external constituents seeking help with academic records and registration.
• Process and maintain student academic records with accuracy and confidentiality; data entry and record maintenance in the SIS.
• Audit, update, and verify records to ensure policy compliance; assist with record changes affecting standing and GPA.

Skills

Customer service

Attention to detail

Written and verbal communication

Organizational skills

Analytical abilities

Microsoft Office

Education

Associate's degree

Bachelor's degree (preferred)

Tools

SAP

Workday

Job description

Position Title:

Specialist, Service

Position Type:

Regular

About the Role:

Northern Kentucky University welcomes applications for the position of Registrar Services Coordinator in the Office of the Registrar. This position serves as a primary resource for students, faculty, staff, and external constituents seeking assistance with academic records, registration, enrollment verification, transcript services, and university policies and procedures.

The Registrar Services Coordinator is responsible for providing exceptional customer service, maintaining the integrity of academic records, and supporting student information system operations. This role requires extensive knowledge of university policies, academic regulations, registration processes, and student records management while serving as a key liaison between the Registrar's Office and the campus community.

Primary Responsibilities

Student and Customer Support

• Serve as the primary point of contact for walk-in visitors, telephone inquiries, and electronic communications received by the Office of the Registrar.
• Assist students with services including transcript requests, enrollment verifications, registration support, academic record updates, and demographic changes.
• Provide guidance regarding university policies, procedures, and academic requirements.
• Direct students and visitors to appropriate campus resources for matters related to transfer credit, academic renewal, financial aid, residency, veterans benefits, and other specialized services.
• Respond to inquiries from students, parents, faculty, staff, administrators, and external agencies.
• Troubleshoot registration issues and assist with resolving enrollment barriers, advising holds, prerequisite restrictions, registration windows, and course enrollment concerns.
• Provide supervision, training, and daily guidance to student employees supporting front-line operations.

Academic Records Administration

• Process and maintain student academic records with a high degree of accuracy and confidentiality.
• Perform data entry and record maintenance within the student information system.
• Audit, update, and verify academic records to ensure compliance with university policies and procedures.
• Process program changes and other record updates affecting student academic standing and GPA calculations.
• Research and respond to requests for information regarding academic records from internal and external stakeholders.
• Monitor reports and identify discrepancies requiring correction or follow-up action.

Systems Support and Process Improvement

• Assist with identifying business requirements and system enhancements within the student information system.
• Participate in system testing, upgrades, patches, and implementation activities to ensure functionality and data integrity.
• Identify and assist in resolving data and system issues.
• Support training efforts related to new and enhanced system functionality.
• Maintain proficiency in student information systems, Microsoft Office applications, and other technologies required to support office operations.

Minimum Qualifications

• Associate's degree and two years of related administrative, customer service, records management, higher education, or student services experience; or an equivalent combination of education and experience.
• Experience providing customer service in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate and confidential records.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated organizational, problem-solving, and analytical abilities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor's degree.
• Experience working in a college or university environment.
• Experience with student information systems such as SAP or Workday
• Knowledge of FERPA and academic records management practices.
• Experience training or supervising student employees.

Knowledge, Skills, and Abilities

• Ability to interpret and apply complex policies, procedures, and academic regulations.
• Strong commitment to providing exceptional customer service.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to research, analyze, and resolve issues independently.
• Ability to work collaboratively with students, faculty, staff, and external stakeholders.
• Strong technical aptitude and willingness to learn new systems and processes.

This position offers the opportunity to play an important role in supporting student success by ensuring the accuracy, accessibility, and integrity of academic records and registration services.