Specialist, Service

Northern Kentucky University; Cold Spring (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Northern Kentucky University is seeking a Specialist, Service in the Office of the Registrar to serve as a frontline resource for students, faculty and staff. The role focuses on assisting with academic records, transcripts, enrollment verifications, and regulatory compliance while upholding confidentiality and data integrity.

The Specialist, Service will supervise student employees, provide training, and collaborate with campus partners to resolve registration issues, interpretation of

Qualifications

• Associate's degree with two years related experience.
• Experience providing customer service in a fast-paced environment.
• Strong attention to detail and ability to maintain confidential records.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply complex policies and academic regulations.
• Ability to work collaboratively with students, faculty, staff, and external stakeholders.

Responsibilities

• Serve as the primary point of contact for walk-in visitors, telephone inquiries, and electronic communications.
• Assist students with transcripts, enrollment verifications, registration support, and demographic updates.
• Provide guidance regarding university policies, procedures, and academic requirements.
• Direct students to campus resources for transfer credits, financial aid, residency, and other services.
• Respond to inquiries from students, parents, faculty, staff, administrators, and external agencies.
• Troubleshoot registration issues and assist with resolving enrollment barriers and holds.
• Provide supervision and training to student employees supporting front-line operations.
• Maintain proficiency in the student information system and related office technologies.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Problem-solving

Analytical abilities

Teamwork

Technical aptitude

Learning aptitude

Multitasking

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Position Title:

Specialist, Service

Position Type:

Regular

About the Role:

Northern Kentucky University welcomes applications for the positionof Registrar Services Coordinator in the Office of the Registrar.This position serves as a primary resource for students, faculty,staff, and external constituents seeking assistance with academicrecords, registration, enrollment verification, transcriptservices, and university policies and procedures.The Registrar Services Coordinator is responsible for providingexceptional customer service, maintaining the integrity of academicrecords, and supporting student information system operations. Thisrole requires extensive knowledge of university policies, academicregulations, registration processes, and student records managementwhile serving as a key liaison between the Registrar's Office andthe campus community.

Primary Responsibilities

Student and Customer Support

• Serve as the primary point of contact for walk-in visitors,telephone inquiries, and electronic communications received by theOffice of the Registrar.
• Assist students with services including transcript requests,enrollment verifications, registration support, academic recordupdates, and demographic changes.
• Provide guidance regarding university policies, procedures, andacademic requirements.
• Direct students and visitors to appropriate campus resourcesfor matters related to transfer credit, academic renewal, financialaid, residency, veterans benefits, and other specializedservices.
• Respond to inquiries from students, parents, faculty, staff,administrators, and external agencies.
• Troubleshoot registration issues and assist with resolvingenrollment barriers, advising holds, prerequisite restrictions,registration windows, and course enrollment concerns.
• Provide supervision, training, and daily guidance to studentemployees supporting front-line operations.

Academic Records Administration

• Process and maintain student academic records with a highdegree of accuracy and confidentiality.
• Perform data entry and record maintenance within the studentinformation system.
• Audit, update, and verify academic records to ensure compliancewith university policies and procedures.
• Process program changes and other record updates affectingstudent academic standing and GPA calculations.
• Research and respond to requests for information regardingacademic records from internal and external stakeholders.
• Monitor reports and identify discrepancies requiring correctionor follow-up action.

Systems Support and Process Improvement

• Assist with identifying business requirements and systemenhancements within the student information system.
• Participate in system testing, upgrades, patches, andimplementation activities to ensure functionality and dataintegrity.
• Identify and assist in resolving data and system issues.
• Support training efforts related to new and enhanced systemfunctionality.
• Maintain proficiency in student information systems, MicrosoftOffice applications, and other technologies required to supportoffice operations.

Minimum Qualifications

• Associate's degree and two years of related administrative,customer service, records management, higher education, or studentservices experience; or an equivalent combination of education andexperience.
• Experience providing customer service in a fast-pacedenvironment.
• Strong attention to detail and ability to maintain accurate andconfidential records.
• Excellent written, verbal, and interpersonal communicationskills.
• Demonstrated organizational, problem-solving, and analyticalabilities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor's degree.
• Experience working in a college or university environment.
• Experience with student information systems such as SAP orWorkday
• Knowledge of FERPA and academic records managementpractices.
• Experience training or supervising student employees.

Knowledge, Skills, and Abilities

• Ability to interpret and apply complex policies, procedures,and academic regulations.
• Strong commitment to providing exceptional customerservice.
• Ability to manage multiple priorities while maintainingaccuracy and attention to detail.
• Ability to research, analyze, and resolve issuesindependently.
• Ability to work collaboratively with students, faculty, staff,and external stakeholders.
• Strong technical aptitude and willingness to learn new systemsand processes.

This position offers the opportunity to play an important role insupporting student success by ensuring the accuracy, accessibility,and integrity of academic records and registration services.