Specialist, Service

Northern Kentucky University; United States; On-site; USD 42,000 - 63,000; Full time

Job summary

Northern Kentucky University is seeking a Registrar Services Coordinator to serve as the primary contact for students, faculty, staff, and external constituents seeking assistance with academic records, registration, transcripts, and university policies. The role emphasizes accuracy, confidentiality, and outstanding customer service while supporting student information system operations.

Responsibilities include assisting with transcript requests, enrollment verifications, demographic updates,

Qualifications

• Associate's degree and two years of related administrative, customer service, records management, or student services experience.
• Experience providing customer service in fast-paced environments.
• Strong attention to detail and ability to maintain confidential records.
• Proficient with Microsoft Office applications.
• Knowledge of FERPA and academic records practices.

Responsibilities

• Serve as primary contact for walk-in visitors, calls, and emails to the Office of the Registrar.
• Assist students with transcript requests, enrollment verifications, and registration support.
• Maintain and audit academic records in the student information system with accuracy and confidentiality.
• Support system testing, upgrades, patches, and data integrity efforts.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Problem solving

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

SAP

Workday

Job description

Position Title: Specialist, Service Position Type: Regular

About the Role

Northern Kentucky University welcomes applications for the position of Registrar Services Coordinator in the Office of the Registrar. This position serves as a primary resource for students, faculty, staff, and external constituents seeking assistance with academic records, registration, enrollment verification, transcript services, and university policies and procedures. The Registrar Services Coordinator is responsible for providing exceptional customer service, maintaining the integrity of academic records, and supporting student information system operations. This role requires extensive knowledge of university policies, academic regulations, registration processes, and student records management while serving as a key liaison between the Registrar's Office and the campus community.

Primary Responsibilities

• Student and Customer Support Serve as the primary point of contact for walk-in visitors, telephone inquiries, and electronic communications received by the Office of the Registrar. Assist students with services including transcript requests, enrollment verifications, registration support, academic record updates, and demographic changes. Provide guidance regarding university policies, procedures, and academic requirements. Direct students and visitors to appropriate campus resources for matters related to transfer credit, academic renewal, financial aid, residency, veterans benefits, and other specialized services. Respond to inquiries from students, parents, faculty, staff, administrators, and external agencies. Troubleshoot registration issues and assist with resolving enrollment barriers, advising holds, prerequisite restrictions, registration windows, and course enrollment concerns. Provide supervision, training, and daily guidance to student employees supporting front-line operations.
• Academic Records Administration Process and maintain student academic records with a high degree of accuracy and confidentiality. Perform data entry and record maintenance within the student information system. Audit, update, and verify academic records to ensure compliance with university policies and procedures. Process program changes and other record updates affecting student academic standing and GPA calculations. Research and respond to requests for information regarding academic records from internal and external stakeholders. Monitor reports and identify discrepancies requiring correction or follow-up action.
• Systems Support and Process Improvement Assist with identifying business requirements and system enhancements within the student information system. Participate in system testing, upgrades, patches, and implementation activities to ensure functionality and data integrity. Identify and assist in resolving data and system issues. Support training efforts related to new and enhanced system functionality. Maintain proficiency in student information systems, Microsoft Office applications, and other technologies required to support office operations.

Minimum Qualifications

• Associate's degree and two years of related administrative, customer service, records management, higher education, or student services experience; or an equivalent combination of education and experience.
• Experience providing customer service in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate and confidential records.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated organizational, problem-solving, and analytical abilities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor's degree.
• Experience working in a college or university environment.
• Experience with student information systems such as SAP or Workday.
• Knowledge of FERPA and academic records management practices.
• Experience training or supervising student employees.

Knowledge, Skills, and Abilities

• Ability to interpret and apply complex policies, procedures, and academic regulations.
• Strong commitment to providing exceptional customer service.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to research, analyze, and resolve issues independently.
• Ability to work collaboratively with students, faculty, staff, and external stakeholders.
• Strong technical aptitude and willingness to learn new systems and processes.

This position offers the opportunity to play an important role in supporting student success by ensuring the accuracy, accessibility, and integrity of academic records and registration services.

Why Work at Northern Kentucky University

At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars—Access, Completion, and Career & Community Engagement—aren’t just strategic-plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter—NKU is a place where you can see your impact every day.

About NKU

Northern Kentucky University is a public, student-centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student-ready, regionally-engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.