Student Records & Enrollment Support Specialist

University of North Texas - Dallas; Dallas (TX); On-site; USD 33,000 - 40,000; Full time

Job summary

The University of North Texas - Dallas is seeking an Enrollment Services Assistant to organize office procedures and maintain student records in the Registrar’s Office. You will represent the office to students, parents, and visitors and ensure adherence to university policies.

Under the supervision of the Registrar, you will assist with registration tasks, process changes, and support degree audits while delivering outstanding customer service and maintaining confidential information in a busy

Qualifications

• ,Must have an Associate's degree and at least one year of related professional experience.
• Contains prior experience in administration or related field is preferred.

Responsibilities

• Serve as first point of contact for students, parents, and visitors.
• Engage with customers via phone, in person, and electronic channels maintaining a helpful, professional demeanor.
• Maintain front counter processes and ensure the reception area is functional and presentable.
• Maintain accurate student records and ensure FERPA compliance.
• Process student record changes (name, program changes, holds, grade changes).
• Handle adds/drops/withdrawals and coordinate registration activities.
• Assist in planning registration and commencement events.
• Update materials with current policies and procedures.
• Collaborate with academic departments on deadlines and transcript evaluations.

Skills

Customer Service

Verbal Communication

Written Communication

Multitasking

Teamwork

Problem Solving

Independent Work

Education

Associate's degree

Tools

MS Office

Job description

The University of North Texas - Dallas is seeking an Enrollment Services Assistant to organize office procedures and maintain student records in the Registrar’s Office. You will represent the office to students, parents, and visitors and ensure adherence to university policies.

Under the supervision of the Registrar, you will assist with registration tasks, process changes, and support degree audits while delivering outstanding customer service and maintaining confidential information in a busy