Student Records Assistant: Frontline Registrar Support

Point Loma Nazarene University; San Diego (CA); Sur place; USD 24 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Tuition benefits for employees

Retirement matching

Paid vacation and sick time

15 paid holidays

Staff chapel

Wellness program

Résumé du poste

Point Loma Nazarene University is seeking a Records Assistant to provide frontline support for the Registrar's Office and to serve students, faculty, staff, and community members. The role emphasizes accurate, timely handling of academic records and helping users navigate university resources.

The ideal candidate is highly organized, enjoys helping others, and can balance detailed administrative work with frequent customer interaction in a fast-paced academic environment at PLNU.

Qualifications

• An associate’s degree is preferred.
• Positive, friendly demeanor in all situations.
• Excellent written and oral communication skills.
• Proven excellent attention to detail is imperative.
• Prior clerical experience in an academic environment.
• Understanding of PLNU's academic policies and procedures.
• Ability to handle confidential information professionally.
• Interpersonal skills for collaborating with faculty and staff.
• Proficiency with Word and Excel; familiarity with Google tools.
• Ability to type 50+ words per minute with accuracy.

Responsabilités

• Serve as a frontline resource for students, faculty, staff, and visitors to the Office of the Registrar.
• Answer and screen phone calls, respond to questions, and provide information on Records processes.
• Direct students and customers to appropriate university resources when additional help is needed.
• Communicate Records policies clearly and professionally.
• Assist students with initiating petitions and tracking submitted petitions.
• Maintain student electronic records including biographical data and addresses.
• Process verification requests and national student verifications.
• Assist with official transcripts and distribution from other institutions.
• Support document imaging, registration, and academic record-keeping activities.
• Coordinate diploma orders and distribution; assist with NSC reporting.

Connaissances

Attention to detail

Organizational skills

Written and verbal communication

Policy comprehension

Computer skills (records, spreadsheets

Independence with teamwork

Confidentiality

Reliability and punctuality

Diversity awareness

Formation

Associate’s degree preferred

Outils

Microsoft Word

Microsoft Excel

Google Drive

Google Sheets

Google Docs

Description du poste

Point Loma Nazarene University is seeking a Records Assistant to provide frontline support for the Registrar's Office and to serve students, faculty, staff, and community members. The role emphasizes accurate, timely handling of academic records and helping users navigate university resources.

The ideal candidate is highly organized, enjoys helping others, and can balance detailed administrative work with frequent customer interaction in a fast-paced academic environment at PLNU.