Student-Parent Programs Lead: Wraparound Support & Impact

The University of Massachusetts Amherst; Amherst (MA); On-site; USD 68,000 - 88,000; Full time

Job summary

The University of Massachusetts Amherst is seeking an Assistant Director of Student Parent Programs to lead non-clinical case management for student parents and coordinate wraparound services. You will oversee grant-funded initiatives, supervise undergraduate staff, and collaborate with campus partners to promote student success and degree completion.

The role requires strong budgeting, training and presentation skills, and a demonstrated commitment to inclusive practices while supporting access

Qualifications

• Master's degree and two years of experience providing services to students at college/university or community agency.
• Significant understanding of issues impacting college student success and knowledge of case management and wraparound service best practices.
• Demonstrated experience supporting students navigating crisis situations, complex personal circumstances, and basic needs challenges.
• Ability to build positive, collaborative relationships with internal and external constituents.
• Knowledge of budget management, financial processes, and expense tracking.
• Proficiency with Microsoft Office and web-based systems.
• Experience with diverse populations and inclusive practices.
• Experience developing and delivering trainings, workshops, and presentations.
• Excellent written, verbal, interpersonal, and presentation skills.

Responsibilities

• Provide non-clinical case management and wraparound services to student parents, coordinating resources and referrals.
• Assist in grant-funded and university-funded initiatives, including recruitment, training, and supervision of 5-10 undergraduate student employees.
• Serve as project coordinator for grant programs, monitor eligibility, enrollment, and compliance; maintain accurate records and outcomes.
• Act as subject matter expert for childcare access, family leave, Title IX protections, and basic needs resources.
• Manage referrals, autonomously caseloads, and follow up until concerns are resolved and connections are made.
• Oversee financial administration for grants, budget documentation, and audit-ready records.
• Develop outreach, workshops, and trainings; enhance visibility and accessibility of services.
• Maintain databases and collaborate with campus partners to support student parents.

Skills

Case management

Budget management

Training & workshops

Communication

Collaboration

Presentation skills

Microsoft Office

Web-based systems

Crisis support experience

Education

Master's degree

Bachelor's degree

Tools

Microsoft Office Suite

Web-based software platforms

Job description

The University of Massachusetts Amherst is seeking an Assistant Director of Student Parent Programs to lead non-clinical case management for student parents and coordinate wraparound services. You will oversee grant-funded initiatives, supervise undergraduate staff, and collaborate with campus partners to promote student success and degree completion.

The role requires strong budgeting, training and presentation skills, and a demonstrated commitment to inclusive practices while supporting access