IT Systems Support & Analysis Specialist

Nelnet, Inc.; Lincoln (NE); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

medical

dental

vision

HSA and FSA

generous earned time off

401K/student loan repayment

life insurance & AD&D insurance

employee assistance program

employee stock purchase program

tuition reimbursement

performance-based incentive pay

short- and long-term disability

robust wellness program

Job summary

Nelnet, Inc. is seeking a capable professional to support our Consumer Loans back-office and client services teams with Tier 1 support. You will also work on system configuration and create letters for both areas, delivering value through process improvements and risk mitigation.

The role offers a hybrid work arrangement within 30 miles of Lincoln, NE with some onsite collaboration and remote flexibility. Starting salary ranges from $50k to $60k annually, with DOE.

Qualifications

• Analytical mindset with ability to interpret data and drive improvements.
• Strong problem solving and communication skills across teams.
• Experience with SQL, reporting tools, and project coordination.

Responsibilities

• Identify, triage, and resolve Tier 1 issues related to systems, processes, and business support.
• Review, analyze, and evaluate business systems and user needs.
• Manage multiple, competing priorities while consistently meeting deadlines.
• Communicate effectively and professionally with users and management at all levels.
• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
• Translate business requirements into detailed functional specifications and work plans.
• Serve as a subject matter expert for repeatable processes.
• Continuously acquire and apply knowledge of systems and business processes.
• Create and maintain documentation for system functionality, processes, and procedures.
• Participate in and support Consumer Loan projects to drive departmental improvements.
• Actively contribute to cross-functional projects and initiatives with leadership.
• Support training efforts and advanced analytic workshops as needed.

Skills

Problem Solving

Business Math

Oral communications

Written communications

Decision Making and Critical Thinking

Accuracy/Attention to Detail

Initiative

Project Management

Managing Multiple Priorities

Working with MS Office

SQL experience

Education

4-year college degree preferred

Tools

Crystal Reports (Business Objects)

Job description

Nelnet, Inc. is seeking a capable professional to support our Consumer Loans back-office and client services teams with Tier 1 support. You will also work on system configuration and create letters for both areas, delivering value through process improvements and risk mitigation.

The role offers a hybrid work arrangement within 30 miles of Lincoln, NE with some onsite collaboration and remote flexibility. Starting salary ranges from $50k to $60k annually, with DOE.