Customer Service Advisor - Remote Eligible (Student Loans)

Nelnet; United States; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K / student loan repayment

Tuition reimbursement

Job summary

Nelnet is hiring a Customer Service Advisor in Lincoln, NE. You will be the face of Nelnet to customers, handling student loan inquiries, payments, and options. Training is provided; after meeting performance goals, remote work may be possible.

Pay starts at $16.50/hour with potential to earn up to an additional $5.09/hour through benefit elections. The role emphasizes strong communication, data accuracy, and the ability to handle multiple platforms (phone, email, chat, text).

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and teamwork skills are essential.
• Experience in customer service with a focus on accuracy and data handling.

Responsibilities

• Interact with customers via phone, email, chat, and text.
• Use basic math and PC skills to update customer accounts.
• Maintain data integrity and protect sensitive information.
• Collaborate across platforms to resolve questions and issues.
• Communicate effectively with customers and team members.

Skills

Strong communication

Teamwork

Problem solving

Attention to detail

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

Nelnet is hiring a Customer Service Advisor in Lincoln, NE. You will be the face of Nelnet to customers, handling student loan inquiries, payments, and options. Training is provided; after meeting performance goals, remote work may be possible.

Pay starts at $16.50/hour with potential to earn up to an additional $5.09/hour through benefit elections. The role emphasizes strong communication, data accuracy, and the ability to handle multiple platforms (phone, email, chat, text).